Unagi scooter warranty. Known Issues

UNAGI Model One E500 Review

The Unagi model One is a premium electric scooter offering from Unagi, and if the internet is anything to go by, the most premium of electric scooters.

The scooter is packed with top-of-the-line features for your seamless daily urban commute. It screams elegance at first sight, with a sleek design, glossy frame, stylish display, and attention to detail we have not seen on any other scooter in the market.

The scooter’s elegant look has earned the scooter the moniker “the iPhone of electric scooters,” and the Apple brand needs no introduction.

Model One E500 The Lowdown…

Unagi has carved a name for itself since it made its entry into the scooter manufacturing world as a start-up in 2018. This renowned reputation results from its top-tier technology and continued efforts to make affordable urban mobility solutions. It might interest you to know that Unagi first raised funds through crowdfunding on Kickstarter, which enabled them to design and release the first premium Model One.

Unagi’s model is centred around design, artistry, and engineering. As highly evidenced by the Model One line, Unagi offers advanced features and style. The quality build of this scooter is all the selling point it needs, and all models in the Model One line are crafted using heavy-duty aluminium alloy and the same Japanese carbon fibre used by Elon Musk on SpaceX spacecraft- (the Tesla of electric Scooters?) These high-quality materials contribute to a sturdy frame and overall lightweight element critical for portability.

The Model One line comes in three variations; the E250, the E450, and the E500. What’s the difference, you ask? The E250 carries a robust 250 W front-based motor and is generally designed for flat-terrain commutes with its instant max power output of 500 W. The E500 is an upgrade to the dual-motor E450, which was released as a slightly more powerful option. It is distinguished by its dual 250 W motors, outputting an instant max power of 1000 W.

Here is a more detailed look at Unagi Model One E500.

Model One E500 Specifications

The video shows a real-time review of the Unagi Model One E500, and showcases the scooter’s elegant design, a breakdown of performance, and a real-world testimony of the scooter’s high and low points.

Strong and durable frame

unagi, scooter, warranty

Great portability, with a sturdy folding mechanism

Intelligent battery management system

The design is sleek and futuristic

Fast charging time

IP54 water resistant rating

Unmatched customer service and support

Unagi Model One Review

The Unagi Model One is a slim, lightweight, electric scooter made for the urban environment. It’s powered by dual 250W motors that have a combined power of 1000W. The scooter features a 72000 LG battery with a range of 15.5 Mi / 25 km that is fully charged in 4 to 5 hours. It has tons of useful features for city rides, such as dual electronic brakes, solid rubber tires, front and rear lights, and a kickstand unnoticeably tucked on the side of the deck. The Unagi Model One is a portable scooter whose FOCUS is put on its design, smooth aesthetics, and futuristic outlook.

  • Unagi Model One Review
  • Unagi Model One pros and cons
  • Buying
  • Shipping
  • Warranty and return policy
  • Unboxing and assembly
  • Folding and unfolding
  • Ride experience and intended use
  • Design and colors
  • Materials
  • Speed and acceleration
  • Motor, power, and climbing angle
  • Weight limit and usage by heavy adults
  • Range and commuting
  • Batteries and charging
  • Weight, dimensions, and portability
  • Waterproofing and riding in the rain or snow
  • Brakes
  • Tires and wheels
  • Suspension
  • Lights and night use
  • Screen, handlebars, and controls
  • Deck and standing surface
unagi, scooter, warranty
  • How fast does the Unagi Model One go?
  • Does Unagi Model One have GPS?
  • Can the Unagi Model One go uphill?

Buying

The Unagi Model One can be bought on various web stores, but usually, the best place to buy it from will be Amazon.

The price of the scooter will be around 999.

Shipping

Shipping on Amazon will usually be free, although delivery time might be longer.

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Warranty and return policy

The scooter comes with a 1-year warranty that covers any factory defect.

If the warranty is activated in the first three months, then the company will exchange the scooter for a new one. If three months have already passed, then they will first try to repair it before offering you a new one.

If you have tried the scooter and didn’t quite like it, you can return it back and get a full refund in the first 30 days.

The scooter can be returned even if you’ve already unpacked and ridden it. The only thing you will have to watch out for is the original packaging, which must be returned together with the scooter, or otherwise, the policy is void.

Basics

Out of all the innovative features Unagi has come up with, their new folding mechanism is probably the one that deserved the most appreciation.

The Unagi Model One uses a one-click folding system, which consists of a simple hinge mechanism mounted in the bottom part of the stem. In order to fold the scooter down, you just click the button that is popping out of the stem and the scooter folds down onto itself in a matter of seconds.

This method is not only quick but very easy as well, requiring nowhere near as much effort as most of the lever-based folding systems found on other scooters do.

Ride experience and intended use

With the lack of suspension springs and full-rubber tires without air tubes in them, riding this scooter was only possible on straight roads and city streets. I didn’t even think about riding it off-road.

The rides were bumpy at times, especially on unsustained roads, so you will want to avoid any potholes, bumps, and especially dirt tracks.

Product Description

Freedom of Movement. MEET YOUR PERSONAL LIBERATION DEVICE

How to Stop an Unagi Electric Scooter #SHORTS

Money. Time. Joy. Could you use more of any of those? Unagi wipes out your Uber/Lyft/Lime/Bird costs, reduces travel time, and adds the thrill of the ride to every trip. But maybe you’re already good.

This electric scooter for adults might replace my need for a second car.. Gizmodo

The Incredible Handlebar The magnesium alloy handlebar is a feat of structural engineering that required more than thirty prototypes to perfect. Integrated in the top bar are the intuitive controls of the dashboard—throttle, brake, horn, and LED headlight. No visible wires. No bulky console. Just a sleek, integrated command center that connects the rider to the ride. Why Magnesium? It’s 33% lighter than aluminum, which partially explains why the Unagi is the most portable scooter on the market.

First “One Click” Folding Scooter Press one button and the Unagi patented stainless steel hinge system folds and locks in one smooth, satisfying click. This engineering breakthrough makes it dramatically easier to fold and carry than every other scooter on the market. We know because we tested them.

Brilliant Motor You have two choices: The E250 contains a robust 250-watt motor embedded in the front wheel, and is ideal for riders whose typical ride is flat urban terrain. The E500 has a dedicated 250 watt motor in each wheel, supplying 500 watts and over 28 newton meters of torque so you can easily tackle hills with 15-degree inclines. Our motors are completely custom built utilizing rare-earth neodymium magnets and a monitoring system to ensure no overheating. It’s been painstakingly optimized for performance, efficiency, responsiveness, and longevity.

Confident Braking One gentle push on the ergonomically optimized lever and the dual electronic anti-lock brakes bring you to a safe, steady stop. Both on our accelerator and brakes, we’ve built variability into our controls so pushing down further increases their action. Almost every other scooter we tested are binary in their action—either all on or all off—making for a jarring, jerky, unnerving ride. And no one likes to get jerked around.

Best Battery Unagi is powered by the highest quality electric batteries in existence, courtesy of LG. Coupled to our custom designed management system it provides the highest energy density and lowest charging time of any battery its size. Like everything on our scooters, longevity, and reliability are our primary FOCUS. The batteries will last for many years with continuous daily use, and then be easily replaced at home or by shipping it to us.

Safe Lighting You’ll always see and be seen even in low-visibility nighttime conditions with a flush-mounted 47 lumen LED front light and a rear blinking red LED.

Tube of all Tubes Unagi leverages TORAY carbon fiber from Japan to strike an unprecedented balance of lightweight and heavy-duty strength. The composite is anisotropic, a technical term meaning it’s laid down by hand in a painstaking process that optimizes strength by distributing layers of the fiber where it’s needed most. You don’t have to tell your friends that your scooter uses the same carbon fiber as Elon Musk’s Space-X rockets, but we can’t blame you if you did.

Flawless Deck By combining a singular piece of machined aluminum with embedded silicon on the top surface for traction, the scooter deck achieves an ideal combination of rigidity and comfort. But what’s missing from this equation? The seams, joints, stitches, bulk, scratchy sandpaper grips, and harsh metal finish that comes standard with other scooters.

Epic Paint Job Run your hands over Unagi and you’ll instantly notice the perfect finish. Unagi provides an exterior befitting a luxury vehicle with three separate coats including a laminate and a high-abrasion resistant paint to handle the wear and tear of the road. And most importantly, our scooters will never rust. And that high-tech paint comes in four vivid, stylish colors. So what color is personal freedom, anyway? You decide.

Breakthrough Custom Designed Tires Flat tires? ​Please.​ Our 7.5” wheels are made of solid rubber and puncture proof, so they’ll never foil your morning commute. Our design team broke new ground on these tires. Notice the air s spread throughout the circumference of the wheel. These ingeniously act as a front and rear suspension system, providing the right amount of shock absorption that lets you still feel responsive balance and road feel.

Speed Control Select your speed—beginner, intermediate, or advanced. The scooter’s processor governs top speed and acceleration and will remember your speed preferences so you don’t have to.

Customer Reviews

Specifications:

Battery: Lithium-ion 9.6Ah / 29.36v / 281.85Wh Charging: 4.5 Hour Charging Time Maximum Range: 25km Product Dimensions: 96cm × 42cm × 110cm (unfolded) Product Dimensions: 96cm × 42cm × 38cm (folded) Package Dimensions: 45cm × 19cm × 108cm (box) Frame Material: Aluminum Carbon Fiber Motor Size: 12.7cm Tyre Size: 19.05cm Water Resistance: IP54 Braking: Braking distance: Dry Road about 13 ft, Electronic brake E-ABS Riding Modes: Beginner: first gear 15kph, Advanced: second gear 20kph, Professional: third gear 25kph Lights: 1.8W high brightness LED headlights, and rear taillight Included in box: 1x Unagi Scooter, 1x Australian Battery Charger

Specifications for Model One. E500 (Dual Motor): Top Speed: 25km/h Motor Power: 500w Instant Maximum Power: 1000w Torque: 28.8N.m Maximum Incline: 15% Vehicle Weight: 11kg Maximum Payload: 100kg WalkSmart only stocks the (Dual Motor) Unagi Model One

WalkSmart Product Analysis

Servicing Requirements: Recommendation: every 2000km (or once per two years) Requirements: bearing lubrication Serviceability Score (/5): (Great) WalkSmart Warranty Claim Score (/5): (Great)

Top Faults: Not enough data to assess

Unagi Scooters Reviews: What Do Customers Think?

Considering the amount of celebrity hype on its Instagram page, it’s only natural that Unagi has a long list of customer feedback online.

Their official website boasts a reviewer count of 723 with a 4.7/5-star score. Buyers are quick to recommend the Model One to their friends and family, as it’s reportedly exceptional in overall performance.

A joy to ride and seamless in user experience, let’s take a short look at some genuine testimonials, shall we?

“Probably the coolest thing I’ve bought in a while. It saves gas, it gets you where u need to be in the blink of an eye. It’s pretty easy to manage and take care,” one customer shared.

“I rented the scooter. It was delivered quickly and was really easy to set up. Customer service with this company is also fast and reliable. The upsides are the scooter has quick acceleration and maintain to speed up hills. It is also light and easy to carry,” one reviewer detailed.

To add to this Unagi Scooters review, I thought it best to include some outside sources as well.

Google holds over 924 Комментарии и мнения владельцев for the Model One two-wheeler. Boasting a score of 4.2/5 stars, buyers report a smooth riding experience and an exceptional level of customer service on the company’s behalf.

“I’ve had the Model One E500 for over a month. It looks better than any other scooter I’ve seen. It’s small, light, easy to carry (a great feature not to be underestimated!), powerful and can go up any hill faster than most/all competitors,” one Google reviewer shared.

Blog sites such as Luxe Digital and Electric Scooter Guide also left a fair critique of the Unagi Model One.

Both authors commended its overall design, as its interface proved to be sleek and convenient to use compared to competing alternatives on the market.

“The Unagi Model One team clearly put a lot of thought and care into its cockpit design. The power button, control levers, handlebars and more are all gorgeously designed. We also loved the thumb-activated electronic controls for both accelerator and brakes,” via a statement made by Luxe Digital.

“It is for the buyer who likes the rental scooters but wants something nicer that they own. They want something that looks better than the average scooter, is easy to use, and requires no maintenance,” according to a post made by the Electric Scooter Guide.

From the get-go, it appears that this brand is in the clear in terms of customer feedback.

Are Unagi Scooters Worth It?

Unmatched in convenience, versatility, and performance, electric scooters are considered a surprising underdog in relation to transportation.

They can easily zip through traffic thanks to their sleek and minimized design. Plus, it’s entirely environmentally friendly, so you don’t have to worry about enlarging your carbon footprint here.

Unagi is definitely considered a luxe purchase. If you’re an avid city commuter, it’s probably a good idea to invest in an electric scooter.

Although, they do provide a rental program for curious customers, which is great for those who can’t afford to pay the full price. All in all, I can confidently conclude that this brand is totally legitimate in this Unagi Scooters review.

FAQ

Who owns Unagi Scooters?

Unagi Scooters is owned by founder David Hyman.

Does Unagi Scooters ship internationally?

Unagi ships to several countries, such as France, Italy, and Spain. It’s worth mentioning that you’ll need to access their international domains in order to make this option possible.

Does Unagi Scooters offer a Warranty?

The brand offers a 1-year warranty on the Model One Scooter.

What is Unagi Scooters’ Shipping Policy?

This Unagi Scooters review wouldn’t be complete without going over the brand’s shipping policy. I can happily report that they offer free delivery for U.S-based orders.

It’s worth mentioning that any changes made to your purchase may incur a 30 freight charge. To help keep tabs on your package, the company will issue a tracking number alongside a confirmation email.

What is Unagi Scooters’ Return Policy?

Unagi offers a 30-day window for customers to send back their scooters. Orders must be in their original packaging to be deemed eligible.

The brand doesn’t explicitly state that they provide a free shipping label for buyers to use. Although, users will need to pay 70 for delivery for exchanges.

To initiate this process, you must contact the company directly for further instructions.

How To Contact Unagi Scooters

For inquiries unrelated to this Unagi Scooters review, you can reach out to the brand through the following methods of contact:

  • Phone number: 1 (888) 428-3499
  • Email: [email protected]
  • Filling out a request form online
  • Using the chat functionon their website

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