X-Treme Malibu Elite Max 36V 350W Step-Thru Beach Cruiser Electric Bike. Xtreme ebike battery

X-Treme Newport Elite 24V 300W Beach Cruiser Electric Bike

Cruising by the beach is fun and interesting! Get yourself an X-Treme Newport Elite Beach Cruiser Electric bike and create memorable fun times. This is a perfect way to spend time with your family and friends and create everlasting bonds.

The best part is that this X-Treme Newport beach bicycle is eco-friendly. It is manufactured from a 100% hand-welded lightweight aluminum frame bicycle and paired with a rechargeable battery pack consisting of 7 lightweight lithium cells running at 24 volts 10.4 amp. Thus this bike is eco-friendly and if you have a thing for environmental protection, then, I’d love to recommend you get X-Treme Newport Elite!

The Newport Elite Electric Beach Cruiser Bicycle is a Lithium Battery powered Electric Bicycle cranking out 300 watts from the Zero Resistance rear hub motor. This E-Bike has our 7 Speed Shimano Tourney Gears Shifter System, and oversize 26″ x 2.25 Kenda Balloon Cruiser Street Tires, aluminum rims with quick release axle on the front, and a waterproof quick disconnect on the rear.

This electric beach cruiser bicycle comes standard with a folding basket that can be hung on either the front handlebars or on either side of the rear rack. There is no extra charge for the basket!

X-Treme Newport Elite Features: Best Electric Bicycle for Beach Cruising

Lightweight Bike Frame. The frame is made from 100% aluminum material. This makes the bike sturdy for durability, longevity, and lightweight at the same time.
Powerful Hub Motor. It’s zero resistance Hub Motor is located at the center of the rear wheel and is powerful enough to crank 300 watts. This eases riding on not-so-friendly surfaces.
Smooth Riding With 7 Speed Gears. The Newport comes with the 7 speed Shimano Tourney gear system that you can adjust to suit your cruising needs depending on the terrain.
Battery. Powered by 7 lithium battery cells that are considerably light and adds no significant extra weight to the bike. This enhances the effectiveness of the 24-volt beach cruiser electric bike.
Buyer Protection- We have an expert support staff. So, should you feel dissatisfied, check out our easy return policy guidelines and warranty.

The LiPo4 lithium battery pack is lightweight, compact and mounts to the frame below the seat, and is hardly noticeable.

The Newport Elite Max has a LED Panel for the Power Assist System (PAS) located on the handlebars. The PAS offers 4-speed options. Zero (pedal power only), Low, Medium, and High. Front rear JAK disk brakes are standard on the Newport Elite Max 24 Volt Beach Cruiser along with a large comfy big fat beach cruiser seat with dual springs to soften your ride!

X-Treme Newport Elite 24 Volt Beach Cruiser Electric Bike Specifications

Variable Speed Control. Twist Throttle. or. Pedal Power Assisted (PAS). or. Turn Off Power Pedal Only

Seat Height 33. 39 inches / Handlebar Height 40 inches / Handlebar Width 27 inches / Bicycle Length 70 inches

The Frame Is Warranted For Lifetime at no additional cost. There is an option to purchase an Extended Lifetime Warranty for the bicycle its components.

X-Treme products come with a 1-year warranty against manufacturing defects and workmanship. Please click on the link for the X-Treme warranty details.https://zoom-electric-bikes.myshopify.com/pages/x-treme-warranty-policy

Let customers speak for us

Works great. Extra space to hold more items.

Being a more affordable electric bike I wasn’t sure what to expect. I love it!! It was easy to assemble and is a great looking bike. The battery is amazing, been on four rides and my battery is at about 80%. Extremely satisfied with my purchase.

This e-bike is powerful! When they told me “hang on”. they weren’t kidding. You can feel the power from each wheel. Each wheel has its own 1000w hub motor so this bike truly defines All Wheel Drive. And the power going uphill. I weigh 245-250 lbs and this bike has no problem carrying me around anywhere. Well done Rambo!

Thank u very quick and friendly

I bought this bike to be more green. I love the way it drives. With and without batteries. I had a minor issue but their customer service is helping every step of the way. I love this cargo bike, and for the money you can’t do better. Thanks for a cool product

My e-trike is so much fun! I’ve had so many people ask me about it. I can run so many errands with it. forget the car!

Love my bike! It was simple and easy to put together. I use the throttle to start off rather then peddling to start as it’s easier and I can control the speed better.

The EUNORAU FAT-HS Fat Tire is hefty but fun. Great for commuting and moderate single track riding. Zoom provided responsive service.

I love the bike,it rides great. I have yet to really push it but so far so good. Zoom bike has been very professional. I’m satisfied all the way around

I want to thank Zoom for a great bike. very easy to assemble. I find myself waiting for the next opportunity to venture out on my e bike. I’m a middle aged man so I can appreciate the ride this bike offers. A

Wish I could picture but it’s all decked out and hunt ready and can carry ALOT of weight. it’s a work of bike art and a true blessing to own!! Thanks

Great ebike for the price and so much fun riding to the beach. Great value!

Extremely satisfied with purchase of The Revi Predator. I have put it to a moderate test as a novice rider. To streets and trails it’s smooth and seems well built to a grade heavy duty in my opinion. Shipped from Zoom warehouse in California to central indiana In within 10 days. Package well. And Assemble within 30 minutes. Tools required were included, Before first ride. Insure handle bars are correctly tighten. fork nut was Lose as I made my first voyage. simply tighten. I recommend the product and Store and can validate satisfaction.

The electric bike is so fun to ride. Only issue is instructions and putting it together

Return Policy

Zoom Electric Bikes offers a 30-Day Hassle-Free Returns Policy. We will refund your purchase amount minus the original and return shipping charges subject to the conditions below:

You must notify us of your intent to return within 30 days of the order date.
The item must be returned within 14 days from the notice of the intent to return.
All merchandise must be returned in new, unused and sellable condition (that means all packaging, warranty cards, manuals, documentation, instructions, and accessories must be returned as well).
Our return policy also applies to cancellations made after an item has been physically shipped and/or refusal at the time of delivery.
Please note that we do not accept the return of spare parts or accessories.
Custom item(s) cannot be returned or exchanged.
Unless the return is due to a Zoom Electric Bikes error (e.g. you received an incorrect item), the customer (that’s you) is responsible for the cost of ALL return shipping charges.
All return and exchange merchandise will require an RMA (Return Merchandise Authorization) number. Only ship the return to the address detailed in the RMA email you receive. (Please see “Request a Return Merchandise Authorization (RMA)” below)
We will require you to provide us with pictures of the item from all sides before it is packaged for shipping. We will also require pictures of the item after it has been packaged for return shipment in the original packaging.
All returns will be inspected and we reserve the right to adjust the refund on the return depending upon the condition of the returned product.
Do not return to any address listed on the package. It is a good idea to get insurance for shipping returns as we cannot guarantee delivery to us
Shipping charges must be prepaid on all returned shipments and we recommend that you insure all returned packages for your protection. Zoom Electric Bikes is not responsible for return shipments that are lost, pilfered, or damaged
Shipping costs are not refundable and the customer is responsible for the cost of the return shipping
Custom item(s) cannot be returned or exchanged
Zoom Electric Bikes does not accept customer remorse returns
Merchandise must be returned within 30 days of the delivery date.
For all returns and cancellations that “shipped free,” a shipping charge equal to the cost of the original shipment will be withheld from the refund. It is important to save all packaging and not destroy boxes in case of a return.
Please do not write on the packaging box or use duct tape or any colored tape anywhere. Use only clear packaging tape.
Zoom Electric Bikes reserves the right to refuse a refund on a returned item if:

The item that has been returned does not match the original item shipped to the customer.
The returned item is missing parts or the original product’s packaging.
The item was damaged during the return shipment due to improper or insufficient packaging.
The item being returned has been obviously used.
The item has been assembled in a way that would impede proper packaging for return shipping.

The Following Cannot Be Returned

Products which are eligible for parts under manufacturer warranty.
Products that have had their original manufacturer packaging opened. Products that have been out of their original manufacturers’ packaging.
Accessories and Spare Parts.
If a returned item gets damaged during the transportation, it is the customer’s responsibility to file the claim with the carrier. No refund can be issued in this case.

It is the customer’s responsibility to return the merchandise in new resalable condition.

Refunds are only issued after returned items have been received and inspected.

Exchange Policy

You may exchange any item, except custom items, within 30 days of the ship date. Please note: Exchanges are subject to applicable restocking fees and the return policies mentioned on this page.

Request a Return Merchandise Authorization Number (RMA)

All merchandise returns require a Zoom Electric Bikes RMA (Return Merchandise Authorization) number. To request an RMA number, please follow this procedure. Any returns received without an authorization number will be refused.

All return request must be submitted in writing and sent to returns@zoomelectricbikes.com

Phone: 1 (888) 333-9469 (Monday. Friday, 9:00am to 6:00pm MST)

We’ll need the following:

Your Zoom Electric Bikes Order Number (located in your confirmation emails)
A description of the item(s) you wish to return
Reason for the return
Photos (from all angles) of the item you wish to return

As long as your reason for return is valid, we will provide you with a Return Merchandise Authorization number. Items returned without an authorized RMA number will be refused and a refund will not be given. Your RMA is valid for 15 business days after it has been issued. Remember, we must receive returns within 30 days of the original ship date.

Items Damaged During Shipment

When your order arrives, please be sure to inspect all boxes right away.
If the packaging appears damaged on the outside, please refuse to accept delivery from the carrier or make sure to note the damage on the proof of delivery slip.
If you do accept a damaged shipment, make sure to notify us immediately, as claims for damaged goods must be presented to the carrier within 24 hours of receipt.
Zoom Electric Bikes cannot be held responsible for visible shipment damage not reported to us within 24 hours of receipt.
We will process an insurance claim on your behalf and happily work with you to resolve the issue and refund or replace your order.
If the packaging looked undamaged but there is in fact “hidden damage” to the items inside of the packaging, contact Zoom Electric Bikes within 2 days of receipt.
We cannot accept claims after 2 business days, as we are unable to pass on the claims to the carrier responsible at that point.

Restocking Fees

There is a 20% restocking fee for all returns and exchanges unless the return is due to a Zoom Electric Bikes error (e.g. we sent you the wrong product).
We are unable to waive this fee (although we would like to) due to the manufacturer charging us the restocking and return fees.
You are responsible for the shipping costs to return the item.
No returns or exchanges will be issued after thirty days from the date of purchase.

Non-Refundable Items

Any items that are defective, or physically damaged by the end-users. We reserve the right to check the condition of the returned items before issuing a refund or credit
Items that do not include all the original manufacturing packaging (packaging materials, documentation, instructions, and accessories)
Customized orders are non-refundable or exchangeable
If an item is defective, we will replace the item
Any items returned after 30 days

How to Return Your Item(s) to Zoom Electric Bikes

Please note that all returns must be complete, in original and resalable condition, with all original boxes, product manuals, warranty cards, and packing materials. We reserve the right to refuse a return on any product that does not meet these requirements.

If your return is approved you will receive an email from us with return instructions.
Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
We recommend taking a picture of the package and/or the item before shipping.
Include a copy of the original Packing Slip (with the reason for return)
Write your RMA (Return Merchandise Authorization) number on the outside of the box
Send the package to the address provided in the RMA authorization instructions
Ship the package. We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
Please provide us the tracking number.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment.

Refund Process

Your return will be processed as quickly as possible but may take up to 30 days. The time that it takes for a “credit” to appear on your monthly statement varies by the credit card company. Please allow one to two billing cycles for the refund to appear.

When you are issued an RMA number, you should expect to receive your refund within four weeks of giving your package to the return shipper. However, in many cases, you will receive a refund much more rapidly (1-2 weeks). This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Cancellations

You can cancel your order free of charge up to 48 hours after the order was placed and if the order has not been physically shipped.
All unshipped orders canceled after 48 hours are subject to a 40 administration fee.
If your order has been shipped, the standard return procedure above applies.
Refunds will only be issued to the original credit card that you use when placing your order.

Zoom Electric Bikes and its Suppliers are not responsible for the proper or improper use of merchandise sold. We care about our customers and urge you to exercise caution and take necessary safety measures to protect yourself while engaging in cycling. We encourage, beg, and plead that you wear a helmet and use appropriate lighting while riding at night regardless of the legal requirements in your particular state. Potential customers, you should check with your local law enforcement agency before purchasing about age requirements for riding our electric bicycles. Some states may have laws restricting the use of these items on public streets. Generally, all states allow them on private property such as campgrounds, parks, etc. but many states have age requirements. Most states require helmets and protective equipment to be worn by certain age children. Please remember to always bike safely. Know your laws before you go biking. We will not take back a bicycle if you find your laws do not permit your child to ride it. Check first.

Zoom Electric Bikes reserves the right to modify this policy without notice.

We work very hard to ensure that we offer the absolute best online. We want you to feel confident that you are getting the absolute best price for the product you are ordering. We partner with our suppliers to ensure they set the minimum advertised pricing guidelines that we and all our competitors follow.

Based on the minimum advertised price set by our manufacturers, all websites selling the same electric bike should sell it at the same price. If you find another online store that offers a lower price than us at the time of purchase, let us know within 30 days of your purchase and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you however do qualify for a refund, you will be refunded the difference in price to your credit card.

Please contact us to check if we can price match an electric bike before you place your order.

To request a price match guarantee, you must email us the link to the competitors website before you purchase the item.

To request a partial refund, email us a link to the product you found on our competitor’s website within 30 days from the date of your purchase and we will process your refund accordingly.

100% Price Guarantee Limitations

Promotions such as rebates and buy one, get one free offers are not eligible
Any item to which a volume discount, a coupon, a bundling arrangement (such as two-for-one), free gifts or accessories bundled with the purchase of a bike or product, a customer rebate, an inventory liquidation, “Closeout Sale”, “going out of business”, “free offer”, “CyberMonday”, “Deal of the Day” promotion or other similar special promotional pricing mechanism is applied.
The item must be in stock on the competitors website
The store you found is not adhering to the manufacturer’s (Minimum Advertised Price) MAP policy
The competitor must be an online store, they may not have a retail location
The website can not be a discounter or auction website (ie; eBay, Walmart, Amazon, Overstock, etc.)
The competitor must be an Authorized Retailer for the product in question
The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

The following brands are excluded from the Price Match Guarantee:

Easy and affordable financing is available through our partner, Affirm. Get a real-time decision.

As low as 0% APR financing.

Affordable Monthly Plans

Buy now and pay for your purchase over time. You’re in control, pick a payment plan that fits your budget. Offers start at 0% APR or 10-36% APR with competitive interest rates

No Prepayment Penalties

Pay for your purchase with monthly payments and prepay at any time without penalty.

Quick and Easy Application

Get a decision in seconds with no obligation to buy. The application is secure and processed in real-time. Checking your rate won’t affect your credit score.

Flexible Repayment

Simply pay your monthly bill using a debit card or bank transfer.

When you finance with Affirm you see the approved loan amount, interest rate, total interest you will pay, and the number of months that you have to pay off your loan all before signing up. Zoom Electric Bikes has no control over the financing decision and this is solely the lender’s decision based on your creditworthiness.

“Rates from 0% APR or 10-36% APR. Payment options through Affirm are subject to an eligibility check, may not be available in all states, and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lenders Law license.”

HOW IT WORKS

STEP 1. Add to Cart

1) Once you’ve selected the products you would like to order, simply add them to your shopping cart.

2) You will be taken to the cart page. While on the cart page, make sure you have all the products you wish to purchase, then click “Secure Checkout.”

3) Fill out your contact information and shipping address, press the “Continue to shipping method.”

4) While on the checkout page, select “Affirm Pay over time” as your payment option. See image below for example.

5) After clicking “Complete order”, you will be redirected to Affirm to complete your purchase securely.

STEP 2. Quick Application with Affirm

Provide some basic information and Affirm will provide a real-time loan decision. Select your preferred payment terms and confirm your loan.

STEP 3. Checkout and Shipping

Confirm your order details and you are all set; your order has been placed! After checkout is complete we will process and ship your products right to your door.

STEP 4. Pay over Time

With Affirm you can get your order right away and split your purchase into multiple payments to pay back over time. Choose the payment schedule that works best for you. 3, 6, or 12 month financing with rates as low as 0% APR or 10-36% APR.

WHAT IF I DO NOT SEE AFFIRM AS A PAYMENT OPTION?

If you do not see Affirm as a Payment provider, you are most likely logged into Shop Pay on your browser. Simply follow the steps below to access Affirm Payments.

STEP 1. Check Out As Guest

From your Shopping Cart page, click on Checkout as shown below.

Then on the Shop Pay window, scroll to the bottom and click Checkout as Guest as shown below.

STEP 2. Confirm Shipment Address

Enter your shipment address and email address, then click on Continue To Shipping as shown below.

STEP 3. Continue To Payment

Click on the Continue To Payment button as shown below.

STEP 4. Select Affirm Financing

You should now see Affirm listed as a Payment Provider. Simply select Affirm as shown below and click on Complete Order.

If you still cannot access Affirm as a Payment Provider when checking out, please Contact Us at 1 (888) 333-9469 or Chat With Us and we are happy to help you!

X-Treme Malibu Elite Max 36V

The Malibu Elite Max 36 Volt Electric Beach Cruiser Bicycle (E-Bike) is a Lithium Battery powered Electric Bicycle cranking out 350 watts from the Zero Resistance rear hub motor. This 100% hand welded lightweight aluminum frame bicycle has our 7 Speed Shimano Tourney Gears Shifting System, a battery pack consisting of 7 lightweight lithium cells running at 36 volts 10 amps (previously only 8 amps), and oversize 26″ x 2.125 Kenda Balloon Cruiser Street Tires, aluminum rims with quick release axle on the front and a water proof quick disconnect on the rear.

The Malibu Elite Max has a LED Panel for the Power Assist System (PAS) located on the handlebars. The PAS offers 4 speed options. Zero (pedal power only), Low, Medium and High. Front rear JAK disk brakes are standard on the Malibu Elite Max 36 Volt Beach Cruiser along with a large comfy big fat beach cruiser seat with dual springs to soften your ride!

This electric beach cruiser bicycle will travel 20 miles per hour for up to 30 miles on a single charge and it only takes a maximum of 4 hours to recharge the battery pack. The LiPo4 lithium battery pack is lightweight, compact and mounts to the frame below the seat and is hardly noticeable.

This awesome electric beach cruiser bicycle comes standard with a folding basket that can be hung on either the front handle bars or on either side of the rear rack. There is no extra fee for the basket!

SPECIFICATIONS
SHIPPING
RETURN POLICY
LOW PRICE GUARANTEE
FINANCING
WARRANTY

Power:	Electric
Watts:	350 Watt
Motor Type:	Zero Resistance Hub Motor. Motor is in center of rear wheel
Gears Speed’s:	7 Speed Shimano Tourney Gears Shifter
Amps:	10 AMP Circuit (7 Battery Cells at 10 AMP’s each)
Volts:	36 Volts (Each Battery Is 3.6 Volts)
Batteries:	7. Lightweight Lithium Battery Cells In A Sealed Removable Pack
Battery Type:	LiPo4 Lithium Battery Cells
Tire Size:	26″ x 2.125″ Kenda Balloon Beach Tires on Aluminum Wheels
Charger:	Smart Charger Included
Speed:	20 MPH
Distance:	Up 30 miles per charge. can still pedal if charge is lost
Throttle Type:	Variable Speed Control. Twist Throttle. or. Pedal Power Assisted (PAS). or. Turn Off Power Pedal Only
PAS System:	LED Panel with 4 Speed Options. Zero (pedal only)/Low/Med/High
Frame Type/Size:	100% Aluminum. Very Light Weight / 18″. Step Through
Forks:	Aluminum Forks (Light Weight)
Front Wheel:	Quick Release Front Axle For Easy Transporting
Handlebars:	Extra Wide Long Beach Cruiser Comfort Bars (Aluminum)
Seat:	Big. Wide. Comfort Beach Cruiser Seat With Suspension
Seat Post:	Extra Length Lightweight Aluminum
Fenders:	Full Coverage Fenders / Mud Guards
Braking System:	Front and Rear JAK Disk Brakes
Drive System:	Zero Resistance Rear Hub Motor (Motor is in rear rim) Pedal Power
Head Light	LED Light Included
Measurements:	Seat Height 33. 39 inches / Handlebar Height 40 inches / Handlebar Width 27 inches / Bicycle Length 70 inches
Carton Size (LxWxH):	(LxWxH): 54.5″ L x 8.5″ W x 28″ H
Shipping Weight:	67 Lbs
Bicycle Weight:	57 Lbs (Including the light weight battery pack)
Maximum Rider Weight:	350 Lbs
Battery Indicator:	Yes
Cargo Rack:	Included
Basket:	Lightweight Folding Basket. Hangs On Handlebars or Rear Rack
Warranty:	1 Year X-Treme Warranty. 1 Year Battery Warranty
Lifetime Warranty:	The Frame Is Warranted For Lifetime at no additional charge. There is option to purchase a Lifetime Warranty for the bicycle its components.

We offer Fast Free Shipping on all products in the contiguous United States and other countries (see brand shipping information below). We ship daily from domestic warehouses via FedEx, UPS, DHL, DPD, TNT and freight. If you are shipping to Alaska, Hawaii or outside the United States and have any questions then please Contact Us.

NOTE: Shipping times are an estimate and cannot be guaranteed. You may need to assume a few extra days depending on the current shipping environment. Rest assured that we will do our best to get your package to you ASAP.

Feel free to contact us by phone at 1 (888) 897 0774 or email us at info@electricrideco.com with any questions you may have.

X-Treme Shipping Info

We offer free shipping to the contiguous United States via UPS Ground and freight (Cabo Cruiser only). All X-Treme products ship out of our warehouse located in Washington State.

Most orders will ship within 1 business day and shipping transit times are usually 1-5 business days depending on your location in the United States.

Alaska Hawaii

Orders can be shipped to Alaska and Hawaii by air at an additional cost. You may e-mail info@electricrideco.com to obtain rates for those shipments.

Freight Delivery (Cabo Cruiser Only)

Large items that ship by freight (Cabo Cruiser) include free shipping.

Home delivery of freight orders includes delivery to the customer’s residence outside/curbside to ground level. It does not include inside delivery or delivery inside an apartment complex to upper or lower levels.

Areas with Additional Freight Delivery Fees (Cabo Cruiser Only)

An additional 50 freight delivery fee is charged for shipping to New York City (Zip codes ending in 100-104, 110-119, 150-196), Martha’s Vineyard and any island delivery within the 48 contiguous United States. A 100 freight delivery fee is also charged for shipping to any of the Florida Keys (includes zip codes 33040 33037).

Receiving and Inspecting Freight Shipments (Cabo Cruiser Only)

When you receive your shipment, ask the carrier the following questions:

Is it damaged? Do not sign the receipt before inspecting for damage. Check for holes, water stains, and tears. Pick up cartons if you can. Check for rattling. Listen for something broken inside. Check to see if any packages have been opened or if the sealing tape has been tampered with.
Is the piece count correct? Count the pieces and match the number on the delivery receipt to the number you have counted. If the shipment is on a pallet, check to make sure the pallet is solid with no voids inside the stack. If the shipment is shrink or stretch wrapped, make sure the wrap hasn’t been cut and pieces removed. Sign only for the type of unit you receive. For example: two pallets. Don’t sign for the number of packages that are supposed to be on the pallet. However, if time permits or the pallet is not banded or shrink wrapped, count the packages, and only then sign for the number of packages.

If your delivery doesn’t check out, do the following:

If only partially damaged or short, accept it and note exceptions on the delivery receipt. Do not refuse the shipment.
Email our Customer Care Team with your findings to support@electricrideco.com
Damage Notations: Be specific. Describe the damage accurately. Pinpoint the locations of all defects.
Shortage Notations: If part of shipment is missing, write the number of pieces actually delivered on the delivery receipt and circle it. Then write down the number of pieces missing and note them as “short.”
Signatures: Write down all exceptions on both copies of the delivery receipt. Have the driver sign both copies of the delivery receipt in his full name (not initials or nicknames). After the driver signs, you sign also.

Order Cancellation Policy

Before completing your purchase, please confirm that you have selected the correct item(s), color(s), accessories, etc. Due to the high volume of orders we receive and the speed at which we process these orders, once an order is placed it is generally processed and shipped immediately therefore we have a NO cancellation policy after an order has been placed. If a shipment is refused and returned to our warehouse a 15% restocking fee will apply and all actual shipping fees will be deducted from any refunds. Shipping is included in the purchase price however any cancellation in transit will result in the shipment charges being deducted from the refund.

Address Corrections

Prior to completing your order, please ensure your shipping information is correct!

Incorrect addresses may delay your delivery. Incorrect shipping addresses (wrong house #, wrong zip, missing apartment #, etc) will also incur a minimum 17.00 charge for packages shipping via ground transportation (UPS) if the correction is needed after the item has shipped. This fee is charged to us by UPS for incorrect addresses and will be billed to the credit card your order was placed with. If a credit card is not on file you will receive a bill for this charge.

Incorrect shipping addresses for packages shipping via freight are subject to higher fees and will be determined on an individual basis for your particular shipment based on the carrier quote for the necessary changes.

APO Addresses

We do not ship to APO addresses.

Canada Shipments

Anything outside of the USA incurs additional shipping charges. All units shipped by ground to Canada will incur a flat rate of 400 per unit additional shipping charge. This includes shipping and customs/duties fees. Customer is not responsible for any additional fees associated with the delivery of their unit. All fees will be covered by the flat rate fee.

All units shipped by freight (Cabo Cruiser) will incur a flat rate of 200 per unit additional shipping charge. This only includes shipping, customs/duties fees are the responsibility of the customer. Customer must arrange custom’s clearance with the broker of their choice and payment for those additional fees will need to be made prior to delivery. If a shipment crosses the Canadian border and the customer later refuses, all shipping fees and custom’s fees already incurred will be deducted from the refund.

Order Confirmation

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.
If your item is on backorder or unavailable, we will reach out to you via e-mail.
If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment

If your order is in stock and we process the charges to your credit card, it will usually ship within 1-3 business days from the date of your order.
We will send you tracking information as soon as your order leaves the warehouse to the e-mail address you provided when checking out.
If you do not receive tracking information from us within 5 business days of your order, feel free to follow up with us at support@electricrideco.com

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery and take photos. If your item(s) do arrive damaged, please send photos to support@electricrideco.com and we will process an insurance claim on your behalf.

Freight LTL Shipments

Note: Only applies to certain products such as large scooters.
When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
You need to be at the delivery address during the delivery window to receive and sign for the item.
The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday to Friday. The delivery times can only be scheduled in delivery Windows of 8am. 12pm or 12pm. 4pm. Depending on the freight company the delivery window may differ. A fixed delivery time, i.e. 9am, cannot be scheduled. It can only be scheduled in a delivery window time frame.
Please make sure the phone number you entered at checkout is a good number to contact you at.
Don’t screen your calls until your item has been delivered.
The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.

How to Handle Damages, Exceptions or Discrepancies at Time of Product Delivery

Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing:

Carton damage requires visual inspection of contents of the unit.
We recommend immediate inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork, take photos of the damage, and notify us immediately by sending an e-mail with photos to support@electricrideco.com
IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier.

Contact Us

Have a question? Please contact us:

Customer service is a top priority for us at Electric Ride Co. and we will do our best to fulfill your expectations at all times.

Electric Ride Co. is an authorized dealer and distributor for all the brands and products sold on this website. All of our products are covered by their manufacturer return/refund policies and warranty policies.

For a majority of our products, our return policy varies between 7 to 30 days depending on the brand of the item you order. Each manufacturer has its own policies and we have to abide by the manufacturer’s return and refund policies as we are an authorized dealer for the brands we distribute. Please read the return policy below that applies to this product. Brand return policies should be read in conjunction with the Electric Ride Co. Return Terms below.

15 Day Return Policy (Satisfaction Guarantee)

If during the first 15 days you choose to return your bicycle or scooter purchased from X-Treme for a replacement/exchange or refund, please review the terms and conditions below.

Return Terms and Conditions

Refunds will be for 100% of the entire purchase price including the original shipping costs.

Extended Warranties purchased will be 100% refunded when a bicycle is returned for a refund; within the extended warranty period only.At the discretion of X-Treme, a restocking fee of 15% may be deducted from refunds for items returned in their original condition within 15 days of purchase including but not limited to unauthorized returns.Customer is responsible for returning merchandise at their own expense.

Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.

Customer must initiate return shipment of the merchandise within 15 days of the purchase date.

Preparing your product for Authorized R.M.A. return shipment:

Re-pack the merchandise securely in its original packaging, include the original contents of the box; warranty cards, Manuals, accessories, promotional items, etc.
Include a copy of your invoice.
Include a copy of the RMA notice you have received from us via our support department help desk.
Clearly print your RMA# on the return shipping label (on the outside of the box). For your protection we recommend all returns be sent via UPS, Federal Express, DHL or other courier that issues a tracking number. We recommend that the shipment is insured. The customer is responsible for damage or loss during return shipping.

Freight collect and COD packages will not be accepted.

Contact support@electricrideco.com to obtain an RMA number.Customer is responsible for returning merchandise at their own expense.

Once merchandise has been received and processed, credit will be applied to the account through which payment was originally made; which means we will refund your dealer or the store you purchased from and your dealer / store will have to refund you.

Colors may vary slightly from the actual product due to photographic lighting and computer monitors/phone screens displaying colors differently. We cannot guarantee that the color you see accurately portrays the true color of the product. Also, paint is mixed at the time of production and although our factory tries to make each batch identical it may vary slightly than previous batches. We are not liable for these slight differences.

Electric Ride Co. Return Terms

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
Returns may be requested by sending an email to support@electricrideco.com with your order number.
If your return is accepted, we’ll send you instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
We do not charge restocking fees, but if our supplier does, this fee will be passed on to you. Supplier restocking fees vary from zero to 30% and can be viewed on the product page.
If the return is for personal reasons, a 5% fee will be charged to cover our administration costs and merchant processing fees.
If your order has shipped, you will be responsible for actual return shipping charges.
Original shipping charges included in the purchase price of the product are non-refundable.
We will refund the product price minus the applicable fees and charges.
Refunds will be credited to the same payment method used when the original purchase was made.
Please allow 5-10 business days for the refund to be processed once the item is delivered back to us.

Additional Information

It is the customer’s responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer’s responsibility to file the claim with the carrier. No refund can be issued in this case.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment.

Cancellations

All cancelled orders are subject to a 5% cancellation fee.
This fee covers administration costs and costs from our credit card processing company. Whenever we refund an order, we are not refunded our merchant card processing fees.
If your order has not been shipped yet, this is the only fee you will incur.
If your order has been shipped, the standard return procedure applies and more fees will apply like original shipping costs, return shipping costs, and restocking fees if any. We do not charge restocking fees, we only pass them on from our supplier.

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to support@electricrideco.com and we will process an insurance claim on your behalf.

Defective Merchandise

All of our products are covered by their manufacturer warranty policies. The warranty information for each product can be found under the “WARRANTY” tab on the product page. Please let us know if you discover any manufacturer’s defects and we will help you get parts or replace the product.

Exchanges

We do not offer exchanges. If you’d like a different item (different size / color / model, etc.) you will need to cancel or return the initial order and place a new order.

Contact Us

Have a question? Please contact us:

We work very hard to ensure that we offer the absolute best online. Most of our suppliers have a minimum advertised price policy which dealers have to follow. If you find another online store that offers a lower price than us within 30 days of your purchase date then please let us know. As long as the dealer is not breaking the minimum advertised price policy, we will refund the price difference to your original payment method.

We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date we will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website or on our competitors’ website along with your order number within 30 days from the date of your order and we will process the credit accordingly.

Our Price Match Policy has some limitations:

You must purchase the item from our website before requesting our Price Match Policy.
Black Friday promotions and promotions such as rebates and “buy one, get one free” offers are not eligible.
The item must be in stock on the competitors’ website.
The competitor must be an online store, they may not have a retail location.
The website can not be a discounter or auction website (i.e. eBay, Overstock, etc.).
The competitor must be an Authorized Retailer of the product in question.
The Price Match Policy includes the item price and the shipping charges, it excludes sales tax.

If you want to check if we can price match a product before you place your order, please Contact Us.

The following brands are excluded from the Price Match Policy:

Electric Ride Co. is an authorized dealer and distributor for all the brands and products sold on this website. All of our products are covered by their manufacturer warranty policies.

If you have any issues with your product, please call us at 1 (888) 897 0774 or e-mail support@electricrideco.com and we will assist you with filing a warranty claim with the manufacturer.

X-Treme Warranty Policy

12 Month (ONE YEAR) Limited Warranty for Components (excluding Batteries) Lifetime Frame Warranty

X-Treme offers a standard ONE Year limited warranty against manufacturer defect and workmanship on bicycle scooter components and a Lifetime frame warranty of all X-Treme Bicycles that are purchased directly from X-Treme or an X-Treme authorized Dealer.

X-Treme bicycle frames are warrantied for the lifetime of the bicycle with the original purchaser. This warranty is for the frame only. X-Treme does not cover any labor charges for transfer of bicycle components from original frame to replacement frame. Replacement frame may be from X-Treme scratch dent stock. Frame replacement is for manufacturer defect only. This warranty excludes corrosion, paint fade or scratches, impact marks or damage, modifications by purchaser, misuse and act of God.

Original purchase receipt is required to establish proof of purchase and establish warranty start date. Your warranty begins the day the bicycle is delivered to you or purchased from a storefront. This warranty covers manufacturer defects and defaults only. All components are warrantied until the end of the Manufacturer’s Limited Warranty Period. If you receive your replacement part within the last month of the warranty, your replacement part will be warrantied for 30 Days from delivery of the replacement part.

We may request some parts be returned for replacement. The cost to return those parts is the responsibility of the purchaser. We will pay for standard shipping service costs on the first second warranty shipments to the purchaser. Any additional warranty parts will require the customer to pay all shipping costs.

Your warranty will be void if any modifications are made to the original design of the bike. Warranty is non-transferable and we will NOT offer a warranty on any products purchased from second hand sellers, non-authorized Dealers, products that are purchased used or products that are purchased via outlet centers. X-Treme will, however, offer free lifetime technical support access on these products if parts are needed those parts may be purchased direct from X-Treme.

What is not covered by Manufacturer’s Limited Warranty?

We do not cover normal wear and tear on any components. Parts such as brake pads, spokes, hand grips, cables and housing, tires, tubes, and chains will not be warrantied unless defect or damage upon arrival.

We do not cover scratch, dents or other cosmetic damage not caused by X-Treme.

We do not cover components that are compromised due to corrosion due to elements (moisture, water, heat, etc.)

We do not cover defect or damaged parts from failure to follow instructions in owner’s manual, improper assembly, acts of God, misuse, neglect, improper storage, commercial use, alterations to the bikes original design or components, modifications with parts not sold by X-Treme, operator error resulting in accident, extreme or stunt riding, or improper maintenance upkeep.

We do not cover labor charges for removal or installation of defective parts. Warranty is for replacement parts only.

12 Month (ONE YEAR) Battery Limited Warranty

We offer a full ONE Year limited warranty on all bicycle batteries to the original purchaser. Your battery is warranted for any manufacturer defect in material or workmanship. The battery will be repaired or replaced free of charge. Original proof of purchase is required to establish proof of purchase and warranty effective date. Warranty begins the day the bicycle is delivered to you or purchased from a storefront.

X-Treme requires that defective batteries be returned to us for repair or exchange. X-Treme does not pay the shipping fees to return the batteries to us however we will pay to ship the batteries back to you.

Battery Warranty does not cover defects or damage caused by improper care, charging and maintenance, using a charger not supplied by X-Treme, damage resulting from power surges or water damage.

Wheel Truing

If your bike arrives with a wheel out-of-true (not sufficiently straight or round) due to shipping damage or manufacturer defect we agree to reimburse you for the cost to get your wheel trued, not to exceed 40.00/wheel. All the below requirements MUST be met in order to qualify for this reimbursement:

You must notify us within 5-days of receiving your bike.
You must provide a video of the rim showing that the wheel is not true.
The video must show the rim spinning, not just the tire.
You must provide us with a receipt indicating that the wheel has been trued.

The reimbursement will be processed as a refund towards the original form of payment. If you purchased from one of our many national dealerships the refund will be processed to your dealer. The dealership will then be responsible for processing your reimbursement.

How to Submit a Warranty Claim

To submit a warranty claim or access our technical support department follow this link https://support.x-tremescooters.com/. After a support ticket has been opened a technician will respond to your ticket and an email will be sent to you.

Tickets are answered in the order received. Your initial posting puts you in line for the next technician to assist you. Should you add additional posts to your ticket prior to a technician responding, your ticket will be placed at the end of the line. To ensure a prompt response, please do not post/reply to your ticket prior to the technician responding to you. Technical Support Hours Monday. Thursday 9:00 am. 4:00 pm PST.

Shipping Damage

Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling, we will replace those damaged parts free of charge under warranty as long as the damage is reported immediately after delivery and the necessary photos are provided (see below). In the event that the damage is determined to be extensive, (digital photos will be required by email), at X-Treme’s discretion and after careful consideration, we may arrange to have the item picked up and returned to X-Treme for free replacement. X-Treme will provide technical support via phone or through our Support Help Desk to assist customers with the replacement of parts but will not pay labor charges to install such parts.

Required Photos for Damage Claim

Freight Deliveries

Please inspect the item for any visible damages upon delivery as any damage must be noted on the delivery receipt in order to be eligible for damage claims. Do not refuse the shipment. Please notify our Customer Service Department immediately after delivery if damage has occurred.

Lifetime Technical Support

Lifetime technical support is provided to each customer that purchases an X-Treme Bicycle. To access our technical support department click on this link https://support.x-tremescooters.com/. After a support ticket has been opened a technician will respond to your ticket and an e-mail will be sent to you. If you would like to speak to a technician by phone, include your phone number on the ticket and request the technician to contact you. Tickets are answered in the order received. Your initial posting puts you in line for the next technician to assist you. Should you post to your ticket prior to a technician responding, your ticket will be placed at the end of the line. To ensure a prompt response, please do not post/reply to your ticket prior to the technician responding to you.

Disclaimer

X-Treme Scooters and it’s Distributors are not responsible for the proper or improper use of merchandise sold. We care about our customers and urge you to exercise caution and take necessary safety measures to protect yourself while engaging in cycling. We encourage, beg, and plead that you wear a helmet and use appropriate lighting while riding at night regardless of the legal requirements in your particular state. Potential customers, you should check with your local law enforcement agency before purchasing about age requirements for riding our electric bicycles. Some states may have laws restricting the use of these items on public streets. Generally, all states allow them on private property such as campgrounds, parks, etc. but many states have age requirements. Most states require helmets and protective equipment to be worn by certain age children. Please always bike safely. Know your laws before you go biking. We will not take back a bicycle if you find your laws do not permit your child to ride it. Check first.

Colors may vary slightly from the actual product due to photographic lighting and computer monitors/phone screens displaying colors differently. We cannot guarantee that the color you see accurately portrays the true color of the product. Also, paint is mixed at the time of production and although our factory tries to make each batch identical it may vary slightly than previous batches. We are not liable for these slight differences.

Sources:

https://zoomelectricbikes.com/products/x-treme-newport-elite-24-volt-beach-cruiser-electric-bike-24newport-e
https://electricrideco.com/products/x-treme-malibu-elite-max-36v-350w-step-through-beach-cruiser-electric-bike

X-Treme Newport Elite 24V 300W Beach Cruiser Electric Bike

X-Treme Newport Elite 24 Volt Beach Cruiser Electric Bike Specifications

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