How to Ride Your Ebike in All Weather Conditions. Extreme e bike battery

How to Ride Your Ebike in All Weather Conditions

If you own an electric bicycle, you are quite fortunate. Having assistance for pedaling allows you to have more exciting rides with less effort. But if you use it for city commuting, you can also have some fun while you go from one point to another. You’re even more fortunate if you live in one of those parts of the world where the sun always shines. But even if your area is rainy or winter brings more snow than you expect, you can still ride your electric bike. You just need to make some preparations.

Warm Weather: Enjoy Your e-Bike to the Fullest

The majority of electric bicycles are designed to perform optimally during summer. The tires that originally come with an e-bike are usually for summer rides, for example. Thus you can enjoy your rides to the fullest in hot weather. However, pay attention to those days in which heat is extremely high. The battery is sensitive to high temperatures. As a consequence, your vehicle may not perform adequately.

Lithium-ion batteries for electric bikes perform best between 60 and 80 degrees Fahrenheit (15.5-26.6 Celsius). Below 40° F (4.4° C), the battery performance begins to degrade significantly. Likewise, battery performance degrades above 115° F (46° C).

Thus, during the hottest summer days, you should keep your e-bike away from direct sunlight. This will keep the battery cool, thereby delivering the best performance. Don’t store the battery inside a car. On the hottest days, the temperature inside of a car can reach up to 170° F (76.6 °C). Go ride it, the season is here!

Rainy Weather: Can I Ride My e-Bike in the Rain?

Riding your electric bicycle in the rain will be more challenging than doing it while the sun shines. Low visibility and slippery roads are some of the additional difficulties in such weather. However, with proper preparation, you’ll be able to tour the countryside or commute without any problems. Consider the following tips.

Equip Your e-Bike with Fenders

Most electric bikes are resistant to rain. In most cases, water splashes and raindrops won’t make the battery fail. However, the use of fenders will prevent unnecessary water splashes over the different parts of your vehicle. The road is full of sand and debris, which can deteriorate some e-bike components over time. Fenders will also prevent splashes from reaching you, thereby making your ride more pleasant. If you own a Delfast Top 3.0, you should not worry. This two-wheeler comes with fenders specifically designed to stop splashes in rainy conditions.

Turn Your Lights On

Low visibility is one of the biggest challenges for riding in the rain. It is equally challenging for people driving cars and trucks. Therefore, lights are a must to ensure you are more easily seen by other people that share the road with you. Depending on your location, it may be even a legal requirement to have your lights on while you ride your electric bike in the rain.

You need a white front light that can be seen from a distance of at least 500 feet (150 meters) away. Also, your e-bike must have a red tail light that is bright enough to be seen from 600 feet (180 meters). To be on the safe side, consider wearing a blinking light on your helmet or fixing it somewhere on your vehicle.

Lower Tire Pressure

Experienced cyclists recommend lowering tire pressure in rainy conditions. This advice applies to electric bicycles also. When the pressure is lower, a wider area of the tire comes into contact with the road. This improves traction. Thus, instead of 100 psi, you should ride your e-bike with the tires at 90 psi.

Clean and Dry Your eBike Thoroughly

When you get to your destination after riding in the rain, clean and dry your electric bike thoroughly. Just a few minutes of maintenance will help to protect your investment. Even if your e-bike is built with high-quality components, moisture and debris may eventually take a toll. Basic maintenance after each wet ride will increase the longevity of your vehicle significantly.

Cold Weather: Get Your e-Bike Ready for Winter

Like most enthusiasts, you surely won’t resist the urge to go for a ride even if it is extremely cold outside. Thus, to be fully prepared to ride, you have to take care of the following aspects:

• Battery care. This is the most important preparation for winter. In low temperatures, the ebike battery is the most sensitive component. Cold can impact negatively on the range of your vehicle. Thus, keeping your battery warm is key;
• Winter tires. You will need them if you plan on having frequent winter rides;
• Maintenance. Winter creates rough conditions for your e-bike. Thus, proper maintenance and care will ensure your two-wheeler remains in optimal condition;
• Safety. Winter makes the roads more challenging for cyclists. Slippery terrain and more hours of darkness call for extra caution.

How to Keep an e-Bike Battery Warm in Cold Weather

Keeping your e-bike battery is critical for a good performance during wintertime. Ideally, the battery should have room temperature before you charge it. However, don’t heat the battery up so quickly. Some people make the mistake of putting the battery in front of a heater. Don’t do it. It can damage the battery. Instead, let the battery warm up slowly by simply taking it inside.

Hence, you should not leave your e-bike battery outside of your house. If you use your e-bike to commute, a good idea will be to bring your charger with you. Alternatively, purchase a second charger to have at home. In this way, you’ll be able to recharge your battery (if needed) to go back home. If you own a Top 3.0, remember that you must always use a Delfast original charger. Using a different charger can lead to permanent battery damage.

Equip Your e-Bike with Winter Tires

This is another important aspect to take into account during winter. You need winter tires to ensure better traction on slippery surfaces such as snow and ice. Tires for these surfaces have special treads for maximum contact. Also, special winter tires prevent puncturing. Water and snow often wash debris onto tracks and roads. Hence, the probability of riding on a sharp item is higher. resistant tires are therefore used for winter rides.

Delfast Top 3.0 offers three different tire alternatives. By default, this e-bike comes with motorcycle tires. You can upgrade them for other tires that better suit winter conditions.

Pay Attention to Maintenance

Winter creates harsh environmental conditions for your electric bicycle. Riding in snow is usually not a problem. However, riding on slush can be hard. This watery snow contains salt, sand, and grits, which can splash into some parts of your vehicle. Such particles may rust and degrade the inner parts of your two-wheeler.

Thus, after a ride, you have to clean your e-bike thoroughly. If possible, you can protect the metallic parts by spraying some anti-rust material. You can find such products at home (yeah, you never know what’s hidden in your garage) or automotive supply shops.

Don’t Forget Safety Measures

The weather conditions during winter can be very unpredictable. For safety, you should avoid riding your electric bike in the most difficult conditions such as black ice and blizzards. If you must ride even in extreme weather, make sure your e-bike is equipped with proper lights. Use reflective gear on your clothes and vehicle. Most importantly, never forget to wear your helmet.

Why Delfast Top 3.0 Is an All-Weather Electric Bike

The Delfast Top 3.0 has been designed to perform well in all weather conditions. With a powerful 3000 W motor, this electric bike won’t ever let you down. The battery is a 72V 48Ah 20S15P Panasonic 3200mAh Bluetooth Smart BMS. While it is recommended not to expose it to extreme cold, its tremendous capacity can provide an acceptable range even in extreme weather.

over, the Top 3.0 is equipped with motorcycle tires. However, you can upgrade them to meet any riding conditions. You can easily mount winter tires on it. It has reliable and bright lights for those rainy or dark winter days. Hence, with this electric bike, you can enjoy riding all year around. Consider the care tips given in this article and your e-bike won’t give you any trouble whatever the weather outside is.

Tips about electric bike battery maintenance

Since the onset of the Covid-19 lockdowns, E-bikes have taken the transportation world by storm with their unparalleled convenience, efficiency, and eco-friendliness. But, as with everything in life, there’s a flip side too. The Lithium-ion batteries that power these bikes are increasingly linked to deadly fires, posing a grave risk to both property and human life. According to the New York Fire Department, the number of e-bike battery-related blazes more than doubled last year, resulting in 216 incidents, injuring 40 people, and claiming two lives this year alone.

With such alarming numbers, it’s clear that E-bikes can be dangerous if not used properly. But don’t worry, as in this article, I’ll share some of the main reasons behind these battery fires and provide some practical tips to prevent them.

Why E-Bike Battery Fires Happen:

Several reasons can cause e-bike battery fires. Understanding these reasons is crucial in preventing them.

Overcharging:

One of the leading causes of e-bike battery fires is overcharging. When a lithium-ion battery is overcharged, its cells generate more heat, leading to thermal runaway, which can cause a fire. It is essential to use the charger that comes with the e-bike and not to use any other charger incompatible with the battery.

Mechanical Damage:

Mechanical damage to the e-bike battery can cause a short circuit and lead to a battery fire. Damage can occur during transportation, accidental drops, or impacts. Handling the battery with care and avoiding mechanical damage is essential.

Manufacturing Defects:

Manufacturing defects in the battery or charger can cause a fire. It is crucial to purchase e-bikes and accessories from reputable manufacturers and follow all safety guidelines.

Extreme Temperatures:

Exposure to extreme temperatures can cause an e-bike battery to catch fire. Extreme heat or cold can cause the battery’s cells unstable, leading to thermal runaway and fire. It is essential to store the battery in a cool, dry place away from direct sunlight.

How To Maintain Your E-Bike Battery And Prevent Battery Fire:

There are several practical steps you can take to prevent e-bike battery fires. These include:

• 1) Don’t Keep Your Bike Inside Your House: Keeping an e-bike in your apartment or a shared space could ignite a raging inferno, leaving you in peril. Lithium-ion battery fires can be incredibly challenging to extinguish, as they can flare up without warning and require hours of grueling effort. To avoid any untoward mishaps, it is recommended that you store your e-bike outside, where you stand a better chance of fighting the fire and preventing it from engulfing your entire apartment or building in flames. Considering the situation, the New York City Housing Authority, in response, has laid down stringent regulations which forbid residents of New York from storing or charging their e-bikes inside buildings or apartments. It must be noted that this ban extends beyond e-bikes, as gas-powered mopeds, scooters, and motorcycles are equally guilty of posing a fire hazard and, thus, are banned from apartments.
• 2) Proper Charging: Using the wrong charger for your e-bike could have disastrous consequences. The ramifications of such a mistake could result in the e-bike battery overheating and eventually bursting into flames, causing immense damage. To avoid such a catastrophic event, it is highly recommended to use only a manufacturer-approved power adapter and cable to charge your e-bike. This simple yet crucial step could save you from a potentially fatal incident. Furthermore, following the charging instructions in the user’s manual is imperative to ensure that your e-bike’s lithium-ion battery remains in optimal condition. Remember, a well-maintained battery will not only increase the lifespan of your e-bike but also provide you with a smooth and enjoyable riding experience.
• 3) Purchase Certified E-Bikes: Safety should be the top priority when purchasing an e-bike, so ensuring the e-bike you’re eyeing complies with the UL 2849 certification is imperative. This certification is the ultimate proof that the bike has undergone quality testing to mitigate fire risks that may arise from the battery, drive train, and charger system. The best electric bicycles are equipped with a battery management system, ensuring that the battery operates within safe temperatures and prevents excess voltage. Buying an electric bike without UL certification and battery management is like walking on thin ice. It’s not worth the risk.
• 4) Avoid Exposure To Extreme Temperatures: Your e-bike is not just a mode of transportation but also a valuable asset. Protecting it from extreme temperatures and harsh weather conditions can go a long way in ensuring it lasts for years. Avoiding extreme temperatures is paramount to preserving your e-bike’s longevity. Therefore, it is essential that you keep it sheltered from the scorching sun or the cold. Weather conditions can also be a thorn in the side of e-bike owners. Avoid exposing your ride to the elements during heavy rainstorms or snow days. Even the most durable e-bikes can falter under the weight of torrential downpours or frigid snowfall. Therefore, it’s better to be safe than sorry and keep your ride parked on such days.
• 5) Remove The Battery If Not In Use: To prolong your battery life, remove the battery from the e-bike if you don’t use it daily.
• 6) Don’t Leave The Battery Fully Drain: Don’t let your e-bike battery discharge completely. Put the battery on charge when 30 to 60 percent of the charging remaining.
• 7) Keep Your Battery Clean: If you regularly disconnect your battery, you must take the opportunity to clean it with a damp cloth and remove any dirt or debris from the connections with a dry brush. It is also recommended that you clean and lightly grease the battery contacts from time to time.
• 8) Avoid Using Used Batteries: As e-bikes continue to gain popularity, the likelihood of encountering cheap, questionable battery options increases. Investing in a reputable, reliable power source that ensures both efficiency and safety is crucial. Opting for second-hand lithium-ion batteries could expose you to a potential hazard. Recent developments have prompted the New York City Council to take a proactive stance by proposing a bill to curtail the use of used lithium-ion batteries altogether to prevent electric bike fire accidents. So, take heed and do not take any chances regarding your e-bike’s battery source. Go for new, trusted batteries that assure maximum performance and peace of mind.

Conclusion:

E-bike battery fires are a serious safety concern that can cause significant damage to property and people. Understanding why e-bike battery fires happen and taking appropriate safety measures can help prevent them. Regular maintenance, proper charging, purchasing certified e-bikes, and avoiding exposure to extreme temperatures are practical steps to prevent e-bike battery fires.

X-Treme 36V/48V Electric Bike Battery For Rubicon and Sedona. Pre-order only price guaranteed

For Rubicon and Sedona 36 Volt Electric Bike

LiPo4 Lithium 36 Volt 10 Ah Complete Battery Pack for the X-Treme Rubicon Sedona Electric Mountain Bicycles.

For Rubicon and Sedona 48 Volt Electric Bike:

Replacement 48 Volt 10.4 Ah LiPo4 Battery Pack for the X-Treme Rubicon Sedona Electric Mountain Bicycles.

Estimated shipping and delivery is 5-10 days business days if the product is in stock.

X-Treme products come with a 1-year warranty against manufacturing defects. The X-Treme frame comes with a lifetime warranty. You can view the X-Treme warranty by clicking here.

X-Treme has a 15-days return warranty. You can view the return details by clicking here.

Click here to view X-Treme’s full line electric bike collection

Click here to view our Electric Bike Buyer’s Guide.

Shipping Policy

UrbanBikesDirect.com goal is to fulfil your order within 3 hours of your purchase. By Achieving this we have the quickest shipping times in the industry.

Our goal is to keep the ordering process as simple as possible. Shipping times vary from 1-3 business days if in stock and delivery time varies between 3-10 business days if your product is in stock.

All ebikes are shipped domestically.

Select Electric Skateboards can have extended lead times if they are located overseas and not in stock in the US.

Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.

Tracking an Order

UrbanBikesDirect.com will send you automated tracking updates once we receive the tracking number for your order. You can also track your order by clicking here.

• You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
• As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
• If your item is on backorder or unavailable, we will reach out to you via email.
• If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
• If your order is stock and your credit card is approved by our fraud guarantee department, the bike ordered will ship within 1-2 business days from the date of your order.
• We will send you the tracking information within 24 hours to the email address you provided when checking out.
• We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part freight orders may not ship until the following day).
• Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
• Shipping costs are included with any unit going ground to the lower 48 states. AK HI ship by AIR at additional cost.
• We do not offer Cash On Delivery.
• A phone number is required by the freight company so a delivery appointment can be made.
• Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.
• A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.

• Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the electric bike ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our electric bikes to your country.
• As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
• To avoid a delay in receiving your order from customs, consider the following:
• Provide us with a phone number where you can be reached by customs when your bike arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
• Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
• We do not refund original shipping charges for goods that are refused for delivery at customs.
• We will deduct all additional fees resulting from refused international shipments from your refund.
• If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
• If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.

• We ship via UPS and Fedex for most electric bikes, USPS for small parts and accessories, and freight for large bikes.
• If you don’t receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@urbanbikesdirect.com
• Please inspect the packaging of your items when they arrive.
• If there are any bike damaged upon arrival, you can file a warranty claim to get replacement parts for anything that’s damaged.
• If your item(s) do arrive damaged, please send photos to support@urbanbikesdirect.com and we will process an insurance claim on your behalf.

Cancellations Refunds:

• All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
• If your item is on backorder and you accept the backorder, we will hold your payment until the bike ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
• If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
• From time to time, a bike may run out of stock at our warehouse and the website wasn’t updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
• The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
• If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different electric bike, or cancel the order altogether.
• Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.

This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.

Important Freight LTL Shipment

How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):

• Carton damage requires visual inspection of contents of the unit.
• UrbanBikesDirect recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify UrbanBikesDirect immediately.
• IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
• Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier

Carton packaging has excessive damage with the exposed electric bike:

• Refuse shipment
• Sign carrier paperwork: “Carton damaged and refused”
• Notify Urbanbikesdirect.com immediately.

If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@urbanbikesdirect.com

X-Treme Trail Climber Elite 24V

The Trail Climber Elite is a 24 Volt Lithium Battery powered Electric Bicycle with a step through frame, running on a 300 Watt Zero Resistance rear hub motor. Made with all top of the line components this model includes a 7 Speed Shimano Tourney Gears Shifter System, 7 Lightweight Lithium 24 Volt 10.4 Amp (previously only 8 amps) LiPo4 Batteries, a 100% Aluminum Alloy Frame, fully Adjustable Seat, and a MOZO hydraulic front fork.

This electric bicycle will travel up to 20 miles per hour for up to 20 miles on a single charge and it only takes about 4 hours to recharge the battery. The LiPo4 lithium battery pack is lightweight, compact and mounts to the frame under the seat and is hardly noticeable.

• SPECIFICATIONS
• SHIPPING
• RETURN POLICY
• LOW PRICE GUARANTEE
• FINANCING
• WARRANTY

Power	Electric
Watts	300 Watts
Amps	10.4 Amp Circuit (7 Battery Cells at 10.4 Amps Each)
Volts	24 Volts (Each Battery Cell is 3.6 Volts)
Batteries	7 Lightweight Lithium LiPo4 Battery Cells in a Sealed Removable Pack
Speed	20 MPH
Distance	Up to 15 to 20 miles per charge. can still pedal if charge is lost
Tire Size	26 x 1.95 Inch on Aluminum Wheels
Charger	24V Smart Charger Included
Motor	Zero Resistance Hub Motor. Motor is in center of rear wheel
Gears Speeds	7 Speed Shimano Tourney Gears Shifter
Tool Kit	Included
Throttle Type	Variable Speed Control (Twist Throttle) or Pedal Power Assisted
Key Start	Yes
Frame	100% Aluminum. Very Light Weight. 18 Inches. Step Through
Forks	MOZO Hydraulic Front Forks
Braking System	Front Rear JAK Disk Brakes
Drive System	Zero Resistance Rear Hub Motor (Motor is in rear rim) Pedal Power
Headlight	Yes
Cargo Rack	Yes
Measurements	72 Inches Wheel to Wheel. 25 Inches Width. 37 Inches to Handlebars
Carton Size (L x W x H)	55 x 9 x 28
Bicycle In Box Weight	60 lbs.
Bicycle Weight	52 lbs.
Suggested Max Weight	350 lbs.
Warranty	1 Year X-Treme Warranty 1 Year Battery Warranty
Notes	depends on rider weight terrain

We offer Fast Free Shipping on all products in the contiguous United States and other countries (see brand shipping information below). We ship daily from domestic warehouses via FedEx, UPS, DHL, DPD, TNT and freight. If you are shipping to Alaska, Hawaii or outside the United States and have any questions then please Contact Us.

NOTE: Shipping times are an estimate and cannot be guaranteed. You may need to assume a few extra days depending on the current shipping environment. Rest assured that we will do our best to get your package to you ASAP.

Feel free to contact us by phone at 1 (888) 897 0774 or email us at info@electricrideco.com with any questions you may have.

X-Treme Shipping Info

We offer free shipping to the contiguous United States via UPS Ground and freight (Cabo Cruiser only). All X-Treme products ship out of our warehouse located in Washington State.

Most orders will ship within 1 business day and shipping transit times are usually 1-5 business days depending on your location in the United States.

Alaska Hawaii

Orders can be shipped to Alaska and Hawaii by air at an additional cost. You may e-mail info@electricrideco.com to obtain rates for those shipments.

Freight Delivery (Cabo Cruiser Only)

Large items that ship by freight (Cabo Cruiser) include free shipping.

Home delivery of freight orders includes delivery to the customer’s residence outside/curbside to ground level. It does not include inside delivery or delivery inside an apartment complex to upper or lower levels.

Areas with Additional Freight Delivery Fees (Cabo Cruiser Only)

An additional 50 freight delivery fee is charged for shipping to New York City (Zip codes ending in 100-104, 110-119, 150-196), Martha’s Vineyard and any island delivery within the 48 contiguous United States. A 100 freight delivery fee is also charged for shipping to any of the Florida Keys (includes zip codes 33040 33037).

Receiving and Inspecting Freight Shipments (Cabo Cruiser Only)

When you receive your shipment, ask the carrier the following questions:

• Is it damaged? Do not sign the receipt before inspecting for damage. Check for holes, water stains, and tears. Pick up cartons if you can. Check for rattling. Listen for something broken inside. Check to see if any packages have been opened or if the sealing tape has been tampered with.
• Is the piece count correct? Count the pieces and match the number on the delivery receipt to the number you have counted. If the shipment is on a pallet, check to make sure the pallet is solid with no voids inside the stack. If the shipment is shrink or stretch wrapped, make sure the wrap hasn’t been cut and pieces removed. Sign only for the type of unit you receive. For example: two pallets. Don’t sign for the number of packages that are supposed to be on the pallet. However, if time permits or the pallet is not banded or shrink wrapped, count the packages, and only then sign for the number of packages.

If your delivery doesn’t check out, do the following:

• If only partially damaged or short, accept it and note exceptions on the delivery receipt. Do not refuse the shipment.
• Email our Customer Care Team with your findings to support@electricrideco.com
• Damage Notations: Be specific. Describe the damage accurately. Pinpoint the locations of all defects.
• Shortage Notations: If part of shipment is missing, write the number of pieces actually delivered on the delivery receipt and circle it. Then write down the number of pieces missing and note them as “short.”
• Signatures: Write down all exceptions on both copies of the delivery receipt. Have the driver sign both copies of the delivery receipt in his full name (not initials or nicknames). After the driver signs, you sign also.

Order Cancellation Policy

Before completing your purchase, please confirm that you have selected the correct item(s), color(s), accessories, etc. Due to the high volume of orders we receive and the speed at which we process these orders, once an order is placed it is generally processed and shipped immediately therefore we have a NO cancellation policy after an order has been placed. If a shipment is refused and returned to our warehouse a 15% restocking fee will apply and all actual shipping fees will be deducted from any refunds. Shipping is included in the purchase price however any cancellation in transit will result in the shipment charges being deducted from the refund.

Address Corrections

Prior to completing your order, please ensure your shipping information is correct!

Incorrect addresses may delay your delivery. Incorrect shipping addresses (wrong house #, wrong zip, missing apartment #, etc) will also incur a minimum 17.00 charge for packages shipping via ground transportation (UPS) if the correction is needed after the item has shipped. This fee is charged to us by UPS for incorrect addresses and will be billed to the credit card your order was placed with. If a credit card is not on file you will receive a bill for this charge.

Incorrect shipping addresses for packages shipping via freight are subject to higher fees and will be determined on an individual basis for your particular shipment based on the carrier quote for the necessary changes.

APO Addresses

We do not ship to APO addresses.

Canada Shipments

Anything outside of the USA incurs additional shipping charges. All units shipped by ground to Canada will incur a flat rate of 400 per unit additional shipping charge. This includes shipping and customs/duties fees. Customer is not responsible for any additional fees associated with the delivery of their unit. All fees will be covered by the flat rate fee.

All units shipped by freight (Cabo Cruiser) will incur a flat rate of 200 per unit additional shipping charge. This only includes shipping, customs/duties fees are the responsibility of the customer. Customer must arrange custom’s clearance with the broker of their choice and payment for those additional fees will need to be made prior to delivery. If a shipment crosses the Canadian border and the customer later refuses, all shipping fees and custom’s fees already incurred will be deducted from the refund.

Order Confirmation

• As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
• As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.
• If your item is on backorder or unavailable, we will reach out to you via e-mail.
• If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment

• If your order is in stock and we process the charges to your credit card, it will usually ship within 1-3 business days from the date of your order.
• We will send you tracking information as soon as your order leaves the warehouse to the e-mail address you provided when checking out.
• If you do not receive tracking information from us within 5 business days of your order, feel free to follow up with us at support@electricrideco.com

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery and take photos. If your item(s) do arrive damaged, please send photos to support@electricrideco.com and we will process an insurance claim on your behalf.

Freight LTL Shipments

• Note: Only applies to certain products such as large scooters.
• When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
• You need to be at the delivery address during the delivery window to receive and sign for the item.
• The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday to Friday. The delivery times can only be scheduled in delivery Windows of 8am. 12pm or 12pm. 4pm. Depending on the freight company the delivery window may differ. A fixed delivery time, i.e. 9am, cannot be scheduled. It can only be scheduled in a delivery window time frame.
• Please make sure the phone number you entered at checkout is a good number to contact you at.
• Don’t screen your calls until your item has been delivered.
• The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
• Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.

How to Handle Damages, Exceptions or Discrepancies at Time of Product Delivery

• Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing:

• Carton damage requires visual inspection of contents of the unit.
• We recommend immediate inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork, take photos of the damage, and notify us immediately by sending an e-mail with photos to support@electricrideco.com
• IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
• Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier.

Contact Us

Have a question? Please contact us:

Customer service is a top priority for us at Electric Ride Co. and we will do our best to fulfill your expectations at all times.

Electric Ride Co. is an authorized dealer and distributor for all the brands and products sold on this website. All of our products are covered by their manufacturer return/refund policies and warranty policies.

For a majority of our products, our return policy varies between 7 to 30 days depending on the brand of the item you order. Each manufacturer has its own policies and we have to abide by the manufacturer’s return and refund policies as we are an authorized dealer for the brands we distribute. Please read the return policy below that applies to this product. Brand return policies should be read in conjunction with the Electric Ride Co. Return Terms below.

15 Day Return Policy (Satisfaction Guarantee)

If during the first 15 days you choose to return your bicycle or scooter purchased from X-Treme for a replacement/exchange or refund, please review the terms and conditions below.

Return Terms and Conditions

Refunds will be for 100% of the entire purchase price including the original shipping costs.

Extended Warranties purchased will be 100% refunded when a bicycle is returned for a refund; within the extended warranty period only.At the discretion of X-Treme, a restocking fee of 15% may be deducted from refunds for items returned in their original condition within 15 days of purchase including but not limited to unauthorized returns.Customer is responsible for returning merchandise at their own expense.

Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused or damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.

Customer must initiate return shipment of the merchandise within 15 days of the purchase date.

Preparing your product for Authorized R.M.A. return shipment:

• Re-pack the merchandise securely in its original packaging, include the original contents of the box; warranty cards, Manuals, accessories, promotional items, etc.
• Include a copy of your invoice.
• Include a copy of the RMA notice you have received from us via our support department help desk.
• Clearly print your RMA# on the return shipping label (on the outside of the box). For your protection we recommend all returns be sent via UPS, Federal Express, DHL or other courier that issues a tracking number. We recommend that the shipment is insured. The customer is responsible for damage or loss during return shipping.

Freight collect and COD packages will not be accepted.

Contact support@electricrideco.com to obtain an RMA number.Customer is responsible for returning merchandise at their own expense.

Once merchandise has been received and processed, credit will be applied to the account through which payment was originally made; which means we will refund your dealer or the store you purchased from and your dealer / store will have to refund you.

Colors may vary slightly from the actual product due to photographic lighting and computer monitors/phone screens displaying colors differently. We cannot guarantee that the color you see accurately portrays the true color of the product. Also, paint is mixed at the time of production and although our factory tries to make each batch identical it may vary slightly than previous batches. We are not liable for these slight differences.

Electric Ride Co. Return Terms

• To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
• Returns may be requested by sending an email to support@electricrideco.com with your order number.
• If your return is accepted, we’ll send you instructions on how and where to send your package.
• Items sent back to us without first requesting a return will not be accepted.
• We do not charge restocking fees, but if our supplier does, this fee will be passed on to you. Supplier restocking fees vary from zero to 30% and can be viewed on the product page.
• If the return is for personal reasons, a 5% fee will be charged to cover our administration costs and merchant processing fees.
• If your order has shipped, you will be responsible for actual return shipping charges.
• Original shipping charges included in the purchase price of the product are non-refundable.
• We will refund the product price minus the applicable fees and charges.
• Refunds will be credited to the same payment method used when the original purchase was made.
• Please allow 5-10 business days for the refund to be processed once the item is delivered back to us.

Additional Information

• It is the customer’s responsibility to return the merchandise in a new resalable condition. Refunds are only issued after returned items have been received and inspected.
• If a returned item gets damaged during the transportation, it is the customer’s responsibility to file the claim with the carrier. No refund can be issued in this case.
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment.

Cancellations

• All cancelled orders are subject to a 5% cancellation fee.
• This fee covers administration costs and costs from our credit card processing company. Whenever we refund an order, we are not refunded our merchant card processing fees.
• If your order has not been shipped yet, this is the only fee you will incur.
• If your order has been shipped, the standard return procedure applies and more fees will apply like original shipping costs, return shipping costs, and restocking fees if any. We do not charge restocking fees, we only pass them on from our supplier.

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to support@electricrideco.com and we will process an insurance claim on your behalf.

Defective Merchandise

All of our products are covered by their manufacturer warranty policies. The warranty information for each product can be found under the “WARRANTY” tab on the product page. Please let us know if you discover any manufacturer’s defects and we will help you get parts or replace the product.

Exchanges

We do not offer exchanges. If you’d like a different item (different size / color / model, etc.) you will need to cancel or return the initial order and place a new order.

Contact Us

Have a question? Please contact us:

We work very hard to ensure that we offer the absolute best online. Most of our suppliers have a minimum advertised price policy which dealers have to follow. If you find another online store that offers a lower price than us within 30 days of your purchase date then please let us know. As long as the dealer is not breaking the minimum advertised price policy, we will refund the price difference to your original payment method.

We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase date we will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website or on our competitors’ website along with your order number within 30 days from the date of your order and we will process the credit accordingly.

Our Price Match Policy has some limitations:

• You must purchase the item from our website before requesting our Price Match Policy.
• Black Friday promotions and promotions such as rebates and “buy one, get one free” offers are not eligible.
• The item must be in stock on the competitors’ website.
• The competitor must be an online store, they may not have a retail location.
• The website can not be a discounter or auction website (i.e. eBay, Overstock, etc.).
• The competitor must be an Authorized Retailer of the product in question.
• The Price Match Policy includes the item price and the shipping charges, it excludes sales tax.

If you want to check if we can price match a product before you place your order, please Contact Us.

The following brands are excluded from the Price Match Policy:

Electric Ride Co. is an authorized dealer and distributor for all the brands and products sold on this website. All of our products are covered by their manufacturer warranty policies.

If you have any issues with your product, please call us at 1 (888) 897 0774 or e-mail support@electricrideco.com and we will assist you with filing a warranty claim with the manufacturer.

X-Treme Warranty Policy

12 Month (ONE YEAR) Limited Warranty for Components (excluding Batteries) Lifetime Frame Warranty

X-Treme offers a standard ONE Year limited warranty against manufacturer defect and workmanship on bicycle scooter components and a Lifetime frame warranty of all X-Treme Bicycles that are purchased directly from X-Treme or an X-Treme authorized Dealer.

X-Treme bicycle frames are warrantied for the lifetime of the bicycle with the original purchaser. This warranty is for the frame only. X-Treme does not cover any labor charges for transfer of bicycle components from original frame to replacement frame. Replacement frame may be from X-Treme scratch dent stock. Frame replacement is for manufacturer defect only. This warranty excludes corrosion, paint fade or scratches, impact marks or damage, modifications by purchaser, misuse and act of God.

Original purchase receipt is required to establish proof of purchase and establish warranty start date. Your warranty begins the day the bicycle is delivered to you or purchased from a storefront. This warranty covers manufacturer defects and defaults only. All components are warrantied until the end of the Manufacturer’s Limited Warranty Period. If you receive your replacement part within the last month of the warranty, your replacement part will be warrantied for 30 Days from delivery of the replacement part.

We may request some parts be returned for replacement. The cost to return those parts is the responsibility of the purchaser. We will pay for standard shipping service costs on the first second warranty shipments to the purchaser. Any additional warranty parts will require the customer to pay all shipping costs.

Your warranty will be void if any modifications are made to the original design of the bike. Warranty is non-transferable and we will NOT offer a warranty on any products purchased from second hand sellers, non-authorized Dealers, products that are purchased used or products that are purchased via outlet centers. X-Treme will, however, offer free lifetime technical support access on these products if parts are needed those parts may be purchased direct from X-Treme.

What is not covered by Manufacturer’s Limited Warranty?

We do not cover normal wear and tear on any components. Parts such as brake pads, spokes, hand grips, cables and housing, tires, tubes, and chains will not be warrantied unless defect or damage upon arrival.

We do not cover scratch, dents or other cosmetic damage not caused by X-Treme.

We do not cover components that are compromised due to corrosion due to elements (moisture, water, heat, etc.)

We do not cover defect or damaged parts from failure to follow instructions in owner’s manual, improper assembly, acts of God, misuse, neglect, improper storage, commercial use, alterations to the bikes original design or components, modifications with parts not sold by X-Treme, operator error resulting in accident, extreme or stunt riding, or improper maintenance upkeep.

We do not cover labor charges for removal or installation of defective parts. Warranty is for replacement parts only.

12 Month (ONE YEAR) Battery Limited Warranty

We offer a full ONE Year limited warranty on all bicycle batteries to the original purchaser. Your battery is warranted for any manufacturer defect in material or workmanship. The battery will be repaired or replaced free of charge. Original proof of purchase is required to establish proof of purchase and warranty effective date. Warranty begins the day the bicycle is delivered to you or purchased from a storefront.

X-Treme requires that defective batteries be returned to us for repair or exchange. X-Treme does not pay the shipping fees to return the batteries to us however we will pay to ship the batteries back to you.

Battery Warranty does not cover defects or damage caused by improper care, charging and maintenance, using a charger not supplied by X-Treme, damage resulting from power surges or water damage.

Wheel Truing

If your bike arrives with a wheel out-of-true (not sufficiently straight or round) due to shipping damage or manufacturer defect we agree to reimburse you for the cost to get your wheel trued, not to exceed 40.00/wheel. All the below requirements MUST be met in order to qualify for this reimbursement:

• You must notify us within 5-days of receiving your bike.
• You must provide a video of the rim showing that the wheel is not true.
• The video must show the rim spinning, not just the tire.
• You must provide us with a receipt indicating that the wheel has been trued.

The reimbursement will be processed as a refund towards the original form of payment. If you purchased from one of our many national dealerships the refund will be processed to your dealer. The dealership will then be responsible for processing your reimbursement.

How to Submit a Warranty Claim

To submit a warranty claim or access our technical support department follow this link https://support.x-tremescooters.com/. After a support ticket has been opened a technician will respond to your ticket and an email will be sent to you.

Tickets are answered in the order received. Your initial posting puts you in line for the next technician to assist you. Should you add additional posts to your ticket prior to a technician responding, your ticket will be placed at the end of the line. To ensure a prompt response, please do not post/reply to your ticket prior to the technician responding to you. Technical Support Hours Monday. Thursday 9:00 am. 4:00 pm PST.

Shipping Damage

Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling, we will replace those damaged parts free of charge under warranty as long as the damage is reported immediately after delivery and the necessary photos are provided (see below). In the event that the damage is determined to be extensive, (digital photos will be required by email), at X-Treme’s discretion and after careful consideration, we may arrange to have the item picked up and returned to X-Treme for free replacement. X-Treme will provide technical support via phone or through our Support Help Desk to assist customers with the replacement of parts but will not pay labor charges to install such parts.

Required Photos for Damage Claim

Freight Deliveries

Please inspect the item for any visible damages upon delivery as any damage must be noted on the delivery receipt in order to be eligible for damage claims. Do not refuse the shipment. Please notify our Customer Service Department immediately after delivery if damage has occurred.

Lifetime Technical Support

Lifetime technical support is provided to each customer that purchases an X-Treme Bicycle. To access our technical support department click on this link https://support.x-tremescooters.com/. After a support ticket has been opened a technician will respond to your ticket and an e-mail will be sent to you. If you would like to speak to a technician by phone, include your phone number on the ticket and request the technician to contact you. Tickets are answered in the order received. Your initial posting puts you in line for the next technician to assist you. Should you post to your ticket prior to a technician responding, your ticket will be placed at the end of the line. To ensure a prompt response, please do not post/reply to your ticket prior to the technician responding to you.

Disclaimer

X-Treme Scooters and it’s Distributors are not responsible for the proper or improper use of merchandise sold. We care about our customers and urge you to exercise caution and take necessary safety measures to protect yourself while engaging in cycling. We encourage, beg, and plead that you wear a helmet and use appropriate lighting while riding at night regardless of the legal requirements in your particular state. Potential customers, you should check with your local law enforcement agency before purchasing about age requirements for riding our electric bicycles. Some states may have laws restricting the use of these items on public streets. Generally, all states allow them on private property such as campgrounds, parks, etc. but many states have age requirements. Most states require helmets and protective equipment to be worn by certain age children. Please always bike safely. Know your laws before you go biking. We will not take back a bicycle if you find your laws do not permit your child to ride it. Check first.

Colors may vary slightly from the actual product due to photographic lighting and computer monitors/phone screens displaying colors differently. We cannot guarantee that the color you see accurately portrays the true color of the product. Also, paint is mixed at the time of production and although our factory tries to make each batch identical it may vary slightly than previous batches. We are not liable for these slight differences.