FIIDO T1 48V/20Ah 750W ELECTRIC CARGO BIKE. Fiido t1 electric bike

Fiido t1 electric bike

The unique Electric bicycle aesthetics that Fiido endows T1 truly achieves the perfect balance between form and function. Featuring 150km range and a max speed of 45km/h this urban bike will easily get you from one place to another.

Ideal for:

Convenient and fun urban riding, powerful acceleration from standing starts, commuting

Key Features:

  • Up to 150km claimed assisted range, ideal for everyday use
  • Heavy Weight E-Bike, 36.2Kg with the battery
  • Shock absorber which determines how comfortable and stable the bike moves on various surfaces
  • Super Light pannier rack and front basket rack
  • Top assisted speed of 45km/h
  • 48V and 20Ah battery with a 7-9 hours charging time making it easy to keep up with your busy lifestyle
  • Adjustable height bar which make the folding smoother

SKU: T1-20AGS-EU

The distance that you can travel on a single charge. This can be influenced by terrain, riding style and environmental factors.

A motor has an average ‘rated’ power and peak power output. The higher the wattage, the more power that the motor can produce, usually bringing improved acceleration and hill climbing ability.

Estimate shipping

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase

To start a return, you can contact us at customer@hyllux.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Premium 750W Strong Motor

With a 750W actual power motor and a wide-range 7-speed derailleur, the top speed of the T1 can reach 45Km/h, allowing you to arrive at your destination quickly regardless of terrain or weather conditions. The 7-speed seamless shift achieves complete freewheeling control. Furthermore, the 204-inch wheels with ultra-wide rims work in tandem with all-terrain fat tyres, and the anti-skid tread pattern design allows you to easily traverse the jungle, sand, rocky beach, puddles, and other difficult terrains.

Front Suspension Fork

The suspension forks eliminate bumps and provide enough travel for the front wheel to make difficult trails feel more comfortable. It also improves the rider’s control in particularly rough terrain, ensuring a safer and smoother cycling experience.

FIIDO T1 48V/20Ah 750W ELECTRIC CARGO BIKE

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FIIDO T1 CARGO EBIKE DESCRIPTION

There are a lot of cargo ebikes on the market today, but the Fiido T1 Electric Cargo Bike is superior in a number of important ways. Keep reading and find out why the Fiido T1 is out top selling fat tire electric cargo bike.

The Fiido T1 features a stiff and lightweight aluminum alloy frame, with a low step-over height and an upright riding posture. The rear rack is welded to the frame for extra ruggedness, and it includes a wood platform and pannier bag attachment points. The frame also provides easy access to the seat tube-mounted battery, attachments for the front basket (included) and water bottle bosses. It has a maximum payload capacity of 330 lbs.

The Fiido T1 comes with 20 x 4.0 fat tires with blade rims, which not only look awesome, but will allow you to enjoy off-road trail riding adventures as much as the urban jungle. The Fiido T1 can basically go anywhere you want to take it; and with its very long-range battery, you will have the power to get back home. These fat tires provide a great amount of cushioning, traction and stability.

The Fiido T1 is outfitted with a 7-speed Shimano drivetrain, so you can ride it like a conventional bike, shifting gears as needed based on terrain and how much effort you want to put into pedaling under human power alone. But when you need a boost, get ready for a wild ride, because the T1 sports a 750W (nominal output) rear hub motor, which has the power to get you up some of the steepest hills and to a top assist speed of over 28 mph. You can use the motor to help when pedaling, by engaging the 3-level pedal assist system (PAS), or you can simply give the right-side thumb throttle a push, and off you go, no pedaling required. This motor is paired with a long-range 48V/20Ah easy-access battery which can be pulled off the bike for remote charging.

And still there’s more that sets the Fiido T1 above all the competition. It has ergonomic grips, a giant LED headlight with low and high beams, front and rear fenders, a suspension seat post, a sprung gel saddle, front hydraulic shocks with lockouts, and even an electric horn. All for an incredible price that you can’t beat.

ELECTREK REVIEW OF THE FIIDO T1 ELECTRIC CARGO BIKE

The independent review site Electrek extensively reviewed the Fiido T1 in the following video and on their site. Micah Toll summarizes his review with insight and honesty, and his whole review is worth checking out if you are in the electric cargo bike market. He writes:

The Fiido T1 may not be the most revolutionary electric bike out there, but it still manages to stuff itself full of value, making it an interesting addition to the electric utility bike market.

I say that it’s not terribly revolutionary because you don’t have to look far to discover what bike it appears to be based on: the RadRunner from Rad Power Bikes.

But while it ostensibly shares a very similar frame – one that we didn’t really see on the market until Rad introduced it a couple years ago – the Fiido T1 isn’t a direct clone or even a copycat knockoff.

Those exist, and plenty of players in the market try to just knock off popular e-bikes by producing 1:1 clones.

Instead, Fiido actually added a number of features and components that increase the bike’s utility.

FIIDO T1 CARGO EBIKE SPECIFICATION

Order Confirmation:As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to prepare your shipment.

Order Shipment:we process the charges to your credit card, it will ship within 3-14 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail addressyou provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at hello@bicycletale.com

We work really hard to ensure that we offer the absolute best online, that is why with Bicycle Tale you would not even have to pay the sales tax on every product, it is 100% on us. If you find another online store that offers a lower price than us within six months of your purchase date please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.Our 100% Price Guarantee has some limitations: You must purchase the item from our website before requesting your Price Match Guarantee Promotions such as rebates and buy one, get one free offers are not eligible The item must be in stock on the competitors website The competitor must be an online store, they may not have a retail location The website can not be a discounter or auction website (ie; eBay, overstock, etc. ) The competitor must be an Authorized Retailer of the product in question The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

FIIDO T1 CARGO EBIKE DESCRIPTION

There are a lot of cargo ebikes on the market today, but the Fiido T1 Electric Cargo Bike is superior in a number of important ways. Keep reading and find out why the Fiido T1 is out top selling fat tire electric cargo bike.

The Fiido T1 features a stiff and lightweight aluminum alloy frame, with a low step-over height and an upright riding posture. The rear rack is welded to the frame for extra ruggedness, and it includes a wood platform and pannier bag attachment points. The frame also provides easy access to the seat tube-mounted battery, attachments for the front basket (included) and water bottle bosses. It has a maximum payload capacity of 330 lbs.

The Fiido T1 comes with 20 x 4.0 fat tires with blade rims, which not only look awesome, but will allow you to enjoy off-road trail riding adventures as much as the urban jungle. The Fiido T1 can basically go anywhere you want to take it; and with its very long-range battery, you will have the power to get back home. These fat tires provide a great amount of cushioning, traction and stability.

The Fiido T1 is outfitted with a 7-speed Shimano drivetrain, so you can ride it like a conventional bike, shifting gears as needed based on terrain and how much effort you want to put into pedaling under human power alone. But when you need a boost, get ready for a wild ride, because the T1 sports a 750W (nominal output) rear hub motor, which has the power to get you up some of the steepest hills and to a top assist speed of over 28 mph. You can use the motor to help when pedaling, by engaging the 3-level pedal assist system (PAS), or you can simply give the right-side thumb throttle a push, and off you go, no pedaling required. This motor is paired with a long-range 48V/20Ah easy-access battery which can be pulled off the bike for remote charging.

And still there’s more that sets the Fiido T1 above all the competition. It has ergonomic grips, a giant LED headlight with low and high beams, front and rear fenders, a suspension seat post, a sprung gel saddle, front hydraulic shocks with lockouts, and even an electric horn. All for an incredible price that you can’t beat.

ELECTREK REVIEW OF THE FIIDO T1 ELECTRIC CARGO BIKE

The independent review site Electrek extensively reviewed the Fiido T1 in the following video and on their site. Micah Toll summarizes his review with insight and honesty, and his whole review is worth checking out if you are in the electric cargo bike market. He writes:

The Fiido T1 may not be the most revolutionary electric bike out there, but it still manages to stuff itself full of value, making it an interesting addition to the electric utility bike market.

I say that it’s not terribly revolutionary because you don’t have to look far to discover what bike it appears to be based on: the RadRunner from Rad Power Bikes.

But while it ostensibly shares a very similar frame – one that we didn’t really see on the market until Rad introduced it a couple years ago – the Fiido T1 isn’t a direct clone or even a copycat knockoff.

Those exist, and plenty of players in the market try to just knock off popular e-bikes by producing 1:1 clones.

Instead, Fiido actually added a number of features and components that increase the bike’s utility.

FIIDO T1 CARGO EBIKE SPECIFICATION

Order Confirmation:As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to prepare your shipment.

fiido, 20ah, 750w, electric, cargo, bike

Order Shipment:we process the charges to your credit card, it will ship within 3-14 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail addressyou provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at hello@bicycletale.com

Price Match We work really hard to ensure that we offer the absolute best online, that is why with Bicycle Tale you would not even have to pay the sales tax on every product, it is 100% on us. If you find another online store that offers a lower price than us within six months of your purchase date please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.Our 100% Price Guarantee has some limitations: You must purchase the item from our website before requesting your Price Match Guarantee Promotions such as rebates and buy one, get one free offers are not eligible The item must be in stock on the competitors website The competitor must be an online store, they may not have a retail location The website can not be a discounter or auction website (ie; eBay, overstock, etc. ) The competitor must be an Authorized Retailer of the product in question The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

Fiido T1 750W 48V Utility Cargo Electric Bike

Do you want to improve your biking experience? With a 750W actual power motor and a wide-range 7-speed derailleur, the Fiido T1 Utility Cargo Electric Bike’s top speed can reach 45 kilometers per Hour, allowing you to arrive at your destination quickly regardless of terrain or weather conditions. The 7-speed seamless shift achieves complete freewheeling control. The 204-inch wheels with ultra-wide rims work in tandem with all-terrain fat tires, and the anti-skid tread pattern design allows you to quickly traverse the jungle, sand, rocky beach, puddles, and other difficult terrains.

Fiido’s unique electric bicycle aesthetics endow T1 with the perfect balance of form and function allowing it to be used as a heavy-duty cargo bike. The suspension forks eliminate bumps and provide enough travel for the front wheel to make difficult trails feel more comfortable. It also improves the rider’s control in particularly rough terrain, ensuring a safer and smoother cycling experience.

Fiido T1 750W 48V Utility Cargo Electric Bike Features:

750W STRONG MOTOR: A 750W actual power motor comes with a wide-range 7-speed derailleur, the top speed of T1 can reach 45 Kilometers/hour, which assists to reach your destination promptly regardless of terrain or weather conditions. and the 7-speed seamless shift fully achieves a freewheeling control.

20’’4.0 OFF-ROAD FAT TIRE:The 204-inch wheels possess ultra-wide rims to coordinate with all-terrain fat tires, with the addition of the anti-skid tread pattern design, helps you easily traverse the jungle, sand, rocky beach, puddles, and other forbidding terrains.

Front Fork Suspension:The suspension forks eliminate bumps and the travel they provide for the front wheel is ideal for making difficult trails feel more comfortable. It also increases the rider’s control in rough terrain, making the well-performed T1 guarantees safer and smoother cycling.

We have an expert support staff, so should you feel dissatisfied, check out our easy shipping, return policy guidelines, and warranty information, then reach out to us for assistance.

Fiido T1 750W 48V Utility Cargo Electric Bike Specifications:

MODEL Fiido T1

Fiido T1 750W 48V Utility Cargo Electric Bike Manual Guide:

In this manual, we will introduce you to the use and maintenance of this electric-powered bicycle. In order to better your riding experience. Click here!

Fiido Warranty Information

Warranty and Guarantee

Fiido Electric Bikes E-Bikes have a warranty against manufacturing defects and workmanship. Please click HERE for the Fiido Electric Bikes warranty details.

Customer Reviews

For 1600 I would’ve thought the pedals would’ve been better than the plastic pedals that it came with. Went around the corner, scraped my left pedal on the pavement by accident, lightly, and now it clicks and grinds while I pedal. My other electric bike is a Juiced brand, and looks like it has the same motor hub and battery set up. Matter fact the rims almost look identical however, the battery does not last near as long.

Put 100s of miles on it in weeks and loving every minute of it!

The T1 was well packaged easy to assemble. The first few days were too cold for more than just a quick trip around the block. When we finally had a nice day I rode it 26 miles up some long hills with no problems. Sure do love the power assist!

Absolutely great bike. The future of personal transport is here. Everything I want in a bike for a good price.

Let customers speak for us

Works great. Extra space to hold more items.

Being a more affordable electric bike I wasn’t sure what to expect. I love it!! It was easy to assemble and is a great looking bike. The battery is amazing, been on four rides and my battery is at about 80%. Extremely satisfied with my purchase.

This e-bike is powerful! When they told me hang on. they weren’t kidding. You can feel the power from each wheel. Each wheel has its own 1000w hub motor so this bike truly defines All Wheel Drive. And the power going uphill. I weigh 245-250 lbs and this bike has no problem carrying me around anywhere. Well done Rambo!

Thank u very quick and friendly

I bought this bike to be more green. I love the way it drives. With and without batteries. I had a minor issue but their customer service is helping every step of the way. I love this cargo bike, and for the money you can’t do better. Thanks for a cool product

My e-trike is so much fun! I’ve had so many people ask me about it. I can run so many errands with it. forget the car!

Love my bike! It was simple and easy to put together. I use the throttle to start off rather then peddling to start as it’s easier and I can control the speed better.

The EUNORAU FAT-HS Fat Tire is hefty but fun. Great for commuting and moderate single track riding. Zoom provided responsive service.

I love the bike,it rides great. I have yet to really push it but so far so good. Zoom bike has been very professional. I’m satisfied all the way around

I want to thank Zoom for a great bike. very easy to assemble. I find myself waiting for the next opportunity to venture out on my e bike. I’m a middle aged man so I can appreciate the ride this bike offers. A

Wish I could picture but it’s all decked out and hunt ready and can carry ALOT of weight. it’s a work of bike art and a true blessing to own!! Thanks

Great ebike for the price and so much fun riding to the beach. Great value!

Extremely satisfied with purchase of The Revi Predator. I have put it to a moderate test as a novice rider. To streets and trails it’s smooth and seems well built to a grade heavy duty in my opinion. Shipped from Zoom warehouse in California to central indiana In within 10 days. Package well. And Assemble within 30 minutes. Tools required were included, Before first ride. Insure handle bars are correctly tighten. fork nut was Lose as I made my first voyage. simply tighten. I recommend the product and Store and can validate satisfaction.

The electric bike is so fun to ride. Only issue is instructions and putting it together

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At Zoom Electric Bikes, we pride ourselves on consistently exceeding our customers’ expectations on shipping and delivery. We ship all over the United States and we consistently work to optimize the shopping experience for our customers.

fiido, 20ah, 750w, electric, cargo, bike

Order Confirmation

Zoom Electric Bikes offers FREE shipping on all purchases (for all orders over 500) anywhere in the continental USA (lower 48 US states).

Immediately after you place your order in our website, you will receive an automated order confirmation e-mail. This means that we have received your order in our system and have processed your payment. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.

If your item is on back-order or unavailable, we will void the pre-authorization and contact you via e-mail. If your item(s) are available for immediate shipment (within 48 hours), we will process the charges and submit the order for shipment. Please note that shipping differs for each Brand. Some items are custom-made on an order-by-order basis, which usually require a greater lead time of 10-14 days. However, in most cases the order ships sooner.

Shipping Times

Please allow 2-4 Business days for order processing before your product is shipped. Once it is shipped you should expect the delivery times below for shipment to the Continental United States:

Zoom Electric Bikes orders are typically shipped either by UPS, FedEx or freight carrier. Please refer to the individual product you are purchasing for shipping times. Standard Shipping typically takes between 3. 5 business days (depending on your location), once the merchandise leaves the warehouse.

If you would like faster delivery times please contact a customer service representative at info@zoomelectricbikes.com and we will try to accommodate your request.

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address (or phone number) you provide when checking out. If you do not receive tracking information from us within six business days of your order feel free to follow up with us at info@zoomelectricbikes.com

Due to high volume, delivery times may be a bit longer than normal. All orders will be processed in the order they are received. Rest assured, we are working hard to deliver your order as soon as possible.

If you have any questions, please feel free to contact our customer support team. Customer support representatives are standing by to answer your questions via phone: 1 (888) 333-9469 (Monday. Friday, 9:00am to 6:00pm MST) and email: info@zoomelectricbikes.com. We appreciate your patience and are doing our best to ship all orders on time.

The Zoom Electric Bikes Family

Delivery Coverage Area

Zoom Electric Bikes only ships to the Contiguous United States. We do not ship to P.O. boxes, APO’s or FPO’s at this time.

Back Orders

Zoom Electric Bikes is dedicated to ensure that the thousands of products we offer are in-stock and ready-to-ship. However, sometimes demand outpaces supply and we fall short. Back-ordered items are still available for purchase online, and will ship as soon as they become available. Please be aware that delivery dates on back-ordered items are approximate and subject to change. We will keep you actively informed regarding the status of any back order you place.

Order Shipment Processing

If your order is in stock (99% of the time) and we process the charges to your credit card and it will ship within two to five business days, at the latest, from the date of your order. We will send you tracking information 2-7 Business Days of your order being shipped to the e-mail address you provide when checking out. If you do not receive tracking information from us within 10 Business Days of your order feel free to follow up with us at info@zoomelectricbikes.com.

Please Check Your Order

Customers are responsible for checking their order when it arrives to make sure that all items are present. Any order discrepancies must be communicated to us within 2 business days. Zoom Electric Bikes is not responsible for missing or damaged items reported after 2 business days.

Cancellations Refunds

All orders cancelled after 48 hours are subject to a 5% administration fee whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you used when placing your order less any fees.

At Zoom Electric Bikes, we work with many top brands in the industry and all of our products are of the highest quality. We want you to be happy and satisfied with your purchase and enjoy it for many years to come. We offer Satisfaction Guarantee with 30 Days Return Policy. View the full Return Policy Below.

Zoom Electric Bikes Shipping and Returns Policy

ZoomElectricBikes.com partners with the best E-Bike brands that come with comprehensive warranty plans to ensure our customers are covered.

Please find the links below to each brand’s warranty policy and r ead the manufacturer’s warranty before purchasing an E-Bike.

Please contact Zoom Electric Bikes at info@zoomelectricbikes.com if you have any issues with your product and we will assist you in filing a warranty claim with the manufacturer.

Zoom Electric Bikes makes every effort to ensure that each order we ship is completely satisfactory, however, we understand that occasionally it is necessary to return an item(s). We stand behind all of our products and if something went wrong with your order, we would like to make it right.

Return Policy

Zoom Electric Bikes offers a 30-Day Hassle-Free Returns Policy. We will refund your purchase amount minus the original and return shipping charges subject to the conditions below:

  • You must notify us of your intent to return within 30 days of the order date.
  • The item must be returned within 14 days from the notice of the intent to return.
  • All merchandise must be returned in new, unused and sellable condition (that means all packaging, warranty cards, manuals, documentation, instructions, and accessories must be returned as well).
  • Our return policy also applies to cancellations made after an item has been physically shipped and/or refusal at the time of delivery.
  • Please note that we do not accept the return of spare parts or accessories.
  • Custom item(s) cannot be returned or exchanged.
  • Unless the return is due to a Zoom Electric Bikes error (e.g. you received an incorrect item), the customer (that’s you) is responsible for the cost of ALL return shipping charges.
  • All return and exchange merchandise will require an RMA (Return Merchandise Authorization) number. Only ship the return to the address detailed in the RMA email you receive. (Please see Request a Return Merchandise Authorization (RMA) below)
  • We will require you to provide us with pictures of the item from all sides before it is packaged for shipping. We will also require pictures of the item after it has been packaged for return shipment in the original packaging.
  • All returns will be inspected and we reserve the right to adjust the refund on the return depending upon the condition of the returned product.
  • Do not return to any address listed on the package. It is a good idea to get insurance for shipping returns as we cannot guarantee delivery to us
  • Shipping charges must be prepaid on all returned shipments and we recommend that you insure all returned packages for your protection. Zoom Electric Bikes is not responsible for return shipments that are lost, pilfered, or damaged
  • Shipping costs are not refundable and the customer is responsible for the cost of the return shipping
  • Custom item(s) cannot be returned or exchanged
  • Zoom Electric Bikes does not accept customer remorse returns
  • Merchandise must be returned within 30 days of the delivery date.
  • For all returns and cancellations that shipped free, a shipping charge equal to the cost of the original shipment will be withheld from the refund. It is important to save all packaging and not destroy boxes in case of a return.
  • Please do not write on the packaging box or use duct tape or any colored tape anywhere. Use only clear packaging tape.
  • Zoom Electric Bikes reserves the right to refuse a refund on a returned item if:
  • The item that has been returned does not match the original item shipped to the customer.
  • The returned item is missing parts or the original product’s packaging.
  • The item was damaged during the return shipment due to improper or insufficient packaging.
  • The item being returned has been obviously used.
  • The item has been assembled in a way that would impede proper packaging for return shipping.

The Following Cannot Be Returned

  • Products which are eligible for parts under manufacturer warranty.
  • Products that have had their original manufacturer packaging opened. Products that have been out of their original manufacturers’ packaging.
  • Accessories and Spare Parts.
  • If a returned item gets damaged during the transportation, it is the customer’s responsibility to file the claim with the carrier. No refund can be issued in this case.

It is the customer’s responsibility to return the merchandise in new resalable condition.

Refunds are only issued after returned items have been received and inspected.

Exchange Policy

You may exchange any item, except custom items, within 30 days of the ship date. Please note: Exchanges are subject to applicable restocking fees and the return policies mentioned on this page.

Request a Return Merchandise Authorization Number (RMA)

All merchandise returns require a Zoom Electric Bikes RMA (Return Merchandise Authorization) number. To request an RMA number, please follow this procedure. Any returns received without an authorization number will be refused.

All return request must be submitted in writing and sent to returns@zoomelectricbikes.com

Phone: 1 (888) 333-9469 (Monday. Friday, 9:00am to 6:00pm MST)

We’ll need the following:

  • Your Zoom Electric Bikes Order Number (located in your confirmation emails)
  • A description of the item(s) you wish to return
  • Reason for the return
  • Photos (from all angles) of the item you wish to return

As long as your reason for return is valid, we will provide you with a Return Merchandise Authorization number. Items returned without an authorized RMA number will be refused and a refund will not be given. Your RMA is valid for 15 business days after it has been issued. Remember, we must receive returns within 30 days of the original ship date.

Items Damaged During Shipment

  • When your order arrives, please be sure to inspect all boxes right away.
  • If the packaging appears damaged on the outside, please refuse to accept delivery from the carrier or make sure to note the damage on the proof of delivery slip.
  • If you do accept a damaged shipment, make sure to notify us immediately, as claims for damaged goods must be presented to the carrier within 24 hours of receipt.
  • Zoom Electric Bikes cannot be held responsible for visible shipment damage not reported to us within 24 hours of receipt.
  • We will process an insurance claim on your behalf and happily work with you to resolve the issue and refund or replace your order.
  • If the packaging looked undamaged but there is in fact hidden damage to the items inside of the packaging, contact Zoom Electric Bikes within 2 days of receipt.
  • We cannot accept claims after 2 business days, as we are unable to pass on the claims to the carrier responsible at that point.

Restocking Fees

  • There is a 20% restocking fee for all returns and exchanges unless the return is due to a Zoom Electric Bikes error (e.g. we sent you the wrong product).
  • We are unable to waive this fee (although we would like to) due to the manufacturer charging us the restocking and return fees.
  • You are responsible for the shipping costs to return the item.
  • No returns or exchanges will be issued after thirty days from the date of purchase.

Non-Refundable Items

  • Any items that are defective, or physically damaged by the end-users. We reserve the right to check the condition of the returned items before issuing a refund or credit
  • Items that do not include all the original manufacturing packaging (packaging materials, documentation, instructions, and accessories)
  • Customized orders are non-refundable or exchangeable
  • If an item is defective, we will replace the item
  • Any items returned after 30 days

How to Return Your Item(s) to Zoom Electric Bikes

Please note that all returns must be complete, in original and resalable condition, with all original boxes, product manuals, warranty cards, and packing materials. We reserve the right to refuse a return on any product that does not meet these requirements.

  • If your return is approved you will receive an email from us with return instructions.
  • Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
  • We recommend taking a picture of the package and/or the item before shipping.
  • Include a copy of the original Packing Slip (with the reason for return)
  • Write your RMA (Return Merchandise Authorization) number on the outside of the box
  • Send the package to the address provided in the RMA authorization instructions
  • Ship the package. We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
  • Please provide us the tracking number.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment.

Refund Process

Your return will be processed as quickly as possible but may take up to 30 days. The time that it takes for a credit to appear on your monthly statement varies by the credit card company. Please allow one to two billing cycles for the refund to appear.

When you are issued an RMA number, you should expect to receive your refund within four weeks of giving your package to the return shipper. However, in many cases, you will receive a refund much more rapidly (1-2 weeks). This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Cancellations

  • You can cancel your order free of charge up to 48 hours after the order was placed and if the order has not been physically shipped.
  • All unshipped orders canceled after 48 hours are subject to a 40 administration fee.
  • If your order has been shipped, the standard return procedure above applies.
  • Refunds will only be issued to the original credit card that you use when placing your order.

Zoom Electric Bikes and its Suppliers are not responsible for the proper or improper use of merchandise sold. We care about our customers and urge you to exercise caution and take necessary safety measures to protect yourself while engaging in cycling. We encourage, beg, and plead that you wear a helmet and use appropriate lighting while riding at night regardless of the legal requirements in your particular state. Potential customers, you should check with your local law enforcement agency before purchasing about age requirements for riding our electric bicycles. Some states may have laws restricting the use of these items on public streets. Generally, all states allow them on private property such as campgrounds, parks, etc. but many states have age requirements. Most states require helmets and protective equipment to be worn by certain age children. Please remember to always bike safely. Know your laws before you go biking. We will not take back a bicycle if you find your laws do not permit your child to ride it. Check first.

Zoom Electric Bikes reserves the right to modify this policy without notice.

We work very hard to ensure that we offer the absolute best online. We want you to feel confident that you are getting the absolute best price for the product you are ordering. We partner with our suppliers to ensure they set the minimum advertised pricing guidelines that we and all our competitors follow.

Based on the minimum advertised price set by our manufacturers, all websites selling the same electric bike should sell it at the same price. If you find another online store that offers a lower price than us at the time of purchase, let us know within 30 days of your purchase and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you however do qualify for a refund, you will be refunded the difference in price to your credit card.

Please contact us to check if we can price match an electric bike before you place your order.

To request a price match guarantee, you must email us the link to the competitors website before you purchase the item.

To request a partial refund, email us a link to the product you found on our competitor’s website within 30 days from the date of your purchase and we will process your refund accordingly.

100% Price Guarantee Limitations

  • Promotions such as rebates and buy one, get one free offers are not eligible
  • Any item to which a volume discount, a coupon, a bundling arrangement (such as two-for-one), free gifts or accessories bundled with the purchase of a bike or product, a customer rebate, an inventory liquidation, Closeout Sale, going out of business, free offer, CyberMonday, Deal of the Day promotion or other similar special promotional pricing mechanism is applied.
  • The item must be in stock on the competitors website
  • The store you found is not adhering to the manufacturer’s (Minimum Advertised Price) MAP policy
  • The competitor must be an online store, they may not have a retail location
  • The website can not be a discounter or auction website (ie; eBay, Walmart, Amazon, Overstock, etc.)
  • The competitor must be an Authorized Retailer for the product in question
  • The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

The following brands are excluded from the Price Match Guarantee:

Easy and affordable financing is available through our partner, Affirm. Get a real-time decision.

As low as 0% APR financing.

fiido, 20ah, 750w, electric, cargo, bike

Affordable Monthly Plans

Buy now and pay for your purchase over time. You’re in control, pick a payment plan that fits your budget. Offers start at 0% APR or 10-36% APR with competitive interest rates

No Prepayment Penalties

Pay for your purchase with monthly payments and prepay at any time without penalty.

Quick and Easy Application

Get a decision in seconds with no obligation to buy. The application is secure and processed in real-time. Checking your rate won’t affect your credit score.

Flexible Repayment

Simply pay your monthly bill using a debit card or bank transfer.

When you finance with Affirm you see the approved loan amount, interest rate, total interest you will pay, and the number of months that you have to pay off your loan all before signing up. Zoom Electric Bikes has no control over the financing decision and this is solely the lender’s decision based on your creditworthiness.

Rates from 0% APR or 10-36% APR. Payment options through Affirm are subject to an eligibility check, may not be available in all states, and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lenders Law license.

HOW IT WORKS

STEP 1. Add to Cart

1) Once you’ve selected the products you would like to order, simply add them to your shopping cart.

2) You will be taken to the cart page. While on the cart page, make sure you have all the products you wish to purchase, then click Secure Checkout.

3) Fill out your contact information and shipping address, press the Continue to shipping method.

4) While on the checkout page, select Affirm Pay over time as your payment option. See image below for example.

5) After clicking “Complete order”, you will be redirected to Affirm to complete your purchase securely.

STEP 2. Quick Application with Affirm

Provide some basic information and Affirm will provide a real-time loan decision. Select your preferred payment terms and confirm your loan.

STEP 3. Checkout and Shipping

Confirm your order details and you are all set; your order has been placed! After checkout is complete we will process and ship your products right to your door.

STEP 4. Pay over Time

With Affirm you can get your order right away and split your purchase into multiple payments to pay back over time. Choose the payment schedule that works best for you. 3, 6, or 12 month financing with rates as low as 0% APR or 10-36% APR.

WHAT IF I DO NOT SEE AFFIRM AS A PAYMENT OPTION?

If you do not see Affirm as a Payment provider, you are most likely logged into Shop Pay on your browser. Simply follow the steps below to access Affirm Payments.

STEP 1. Check Out As Guest

From your Shopping Cart page, click on Checkout as shown below.

Then on the Shop Pay window, scroll to the bottom and click Checkout as Guest as shown below.

STEP 2. Confirm Shipment Address

Enter your shipment address and email address, then click on Continue To Shipping as shown below.

STEP 3. Continue To Payment

Click on the Continue To Payment button as shown below.

STEP 4. Select Affirm Financing

You should now see Affirm listed as a Payment Provider. Simply select Affirm as shown below and click on Complete Order.

If you still cannot access Affirm as a Payment Provider when checking out, please Contact Us at 1 (888) 333-9469 or Chat With Us and we are happy to help you!

The Ultimate Utility E-Bike You Will Ever Need: The Fiido T1

Electric bikes are synonymous with urban movement. Small, yet powerful, these e-bikes carry an image of a modern person who is conscious of the environment, tired of the traffic-logged city and just wants a cheap alternative to owning a full sized vehicle.

However, what if you want more than that? Normal e-bikes cannot provide the utility you need if you prefer off-road travels or just want to go on a long trip and carry around stuff like your camping equipment.

Fiido T1: Multi Role E-Bike

The answer to this is the T1 by Fiido. A multi utility e-bike that is designed for rugged use along with the capacity to carry weight. Be it your weekend getaway in the mountains, daily commute to the office or you just want to go for your weekly grocery shopping. The Fiido T1 is the ultimate answer to all your e-bike needs.

Power Delivery

A powerful e-bike to haul all the weight needs a powerful motor. The T1 comes with a standard 750W brushless motor that delivers an astounding 669Nm of torque, allowing you to pull as much as 200KGs of weight (up to 120KG for the seat and 80KG for the rear rack).

The motor is powered by a 960Wh dense battery pack that lets you pull all the weight for up to 100KM of range as fast as 45KM/H. Use the pedal assist feature and combine your human power with the battery and motor to add in another 50KM of range.

Don’t worry about being stranded even if you run out of batteries. The 7-speed Shimano gear set reduces your pedaling effort, letting you traverse the concrete urban jungle or the hill track you always wanted to visit.

Strong, Yet Light

Weighing at a comfortable 36KG, the T1 is light enough to maneuver, be it the streets or mud and dirt. The low weight is achieved by using the best aluminum alloy frame and the strength is ensured through a reinforced steel support within it. Tests by Fiido show that the frame is strong enough to withstand 300,000 vibration tests, a 3-fold increase than the industry standard.

The wheels on the T1 are also a piece of master engineering. Rather than opt for standard spoked wheels to reduce weight (which would otherwise compromise on the strength), the T1 comes equipped with a one-piece solid magnesium alloy wheel. This gives the wheel more strength than ever.

Rider’s Comfort

While rugged, durable, and able to withstand any terrain it is run on, the T1 also focuses on the comfort of the rider.

The T1 has an extra wide seat for those long and rough journeys, while providing extreme comfort when roaming within the city. The seat tube also comes with a shock absorber, so you do not feel all the bumps and jumps. The front fork has a long stroke suspension, giving respite to your hands and arms on those rough terrains.

Safety Must

The T1 comes with a range of features that are designed to assist and protect the rider, even in the worst of weather conditions.

The fat 20×4 inch tires have off-road treads, giving you the ground grip on rough terrain so you don’t slip. The tires also provide excellent road grip for all day use. The large and fat tires also absorb bumps and humps, providing a smooth ride on any surface.

The heavy use and weight hauling also means that you should be able to stop easily. The endurance tested hydraulic disk brakes provide heavy duty breaking for maximum stopping power.

The dual beam LED headlight is the perfect companion in the night or adverse weather. With both a low and a high beam, you can switch between the two for having a clear view in front of you or see long distance. At the same time, the digital display screen provides you with all the information you need such as speed and battery capacity. The high-contrast screen allows you to read the data easily, even in the harshest sunlight.

The T1 e-bike also comes with IP ratings. IP54 for dust and water for the whole bike, while the LED headlight is IP65 and the display is IP64. So it does not matter if you are in the sun or the rain, the T1 is going to work for you no matter what.

The T1 is truly an alternate to full sized vehicles that you need.

Launched in 2017, Fiido is a top class e-bike manufacturer that offers some of the most innovative designs in the e-bike market that have practicality, utility and aesthetics combined.

With over 350,000 units and parts sold till date, Fiido has a global presence and caters for a wide variety of e-bike and e-scooter enthusiasts with its 14 different products.

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