Challenger 350W. Rattan challenger electric bike

Challenger 350W

Mountain bikes are ideal for off-roading. Have a sleek ride for the trail with the Rattan Challenger 350W E-bike! This beautiful 48-volt electric bike features a handsome mountain bike frame made for unpaved roads and off-road paths in the city. This electric mountain bike is perfect for adventure lovers, trail bikers, working moms and dads, students, office workers, and city dwellers.

  • ♛ Ship by courier (Fedex or UPS ,etc) from the US warehouse.
  • ♛ All products come 80% assembled.
  • ♛ Low Price Guaranteed!
  • ♛ 1 Year Warranty

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48v 10.4ah battery

Pedal assist throttle

350W Hub motor

challenger, 350w, rattan, electric, bike

LCD Display

Weight:25KG (PACKED UP WITH BOX 5KG)

Frame:26 inch Tires:2.0 inch

LCD Display

HD LCD displayer will show you clearly about Voltage Level Status\PAS level status\current speed, etc. Various settings can be made through the displayer, such as setting different mode: throttle only, PAS only

2.1 inch fat tire

Features 2.1 inch puncture resisting CST tyre, Narrow tyres allow ebike to accelerate more lightly and make less noise than wider tyres. Just enjoy the smooth and peaceful travel.

48v battery

The 48v 10.4ah battery continuously delivers energy to high-speed motors to maintain high speed. Remove the battery with the key and charge it at your home or office. Safer and easier.

Powerful Motor

The mountain E-bike Challenger is equipped with 350W high-speed brushless motor, providing more than enough to power your daily commute, a cruise on the mountain, or a meander along your favorite trail. With speeds up to 20 mph, It will get you everywhere swiftly.

Rattan Ebike Store Reviews

The Rattan 750w lm came in all together and folded up and packaged well. once out of the box and opened up the bike was adjusted properly right out of the box. it was supposed to do 28 mph and on the full throttle was doing 30 mph. very well-put-together bike. very happy with it.

Date of experience : March 15, 2023

My bike arrived with the display not…

My bike arrived with the display not programmed. It worked for a few miles and quit. I could not get anyone from Rattan to help me return it so we played email, text, and phone tag for 3 months until they finally sent me a new battery and display. I just now got everything out together and working again and it’s fun to ride. Ime every off the shelf cheap Chinese ebike is a crapshoot and most have bad customer support. They may have an American address but that is just a warehouse so between the language issues and distance it’s going to be difficult no matter the company. If you buy an ebike online for less than 2k expect to have to learn how to fix most issue yourself and expect huge delays receiving the parts you need.

Date of experience : August 26, 2022

Do not purchase a bike from Rattan the…

Do not purchase a bike from Rattan the problem with Rattan batteries is they are made with poor quality Chinese cells that tend to fail in short order. These guys are crooks they sell you a piece of Boob and when things break down like the battery they want you to purchase another one. Also don’t loose your order number when you purchase a bike they will not do anything to help you with service if you do not have an order number. I can go on forever on negative Комментарии и мнения владельцев about Rattan but the list is too long, but again do not buy from Rattan.

Date of experience : November 04, 2022

Bent rim, throttle does not work

Bent rim, Throttle does not work, PAS dangerously aggressiveRattan Compass arrived with bent rim, throttle does not work and PAS is way to aggressive and scary. On any level above 1. Support does not answer phone calls and message box is full. They do not respond to emails or chat. They do this purposely to push back returns that have a 15 day limit. They also have an unreasonable and expensive return policy. 150 shipping paid by customer and no more than 10 miles. Disgusting company.

Date of experience : June 17, 2022

BUYER BEWARE

BUYER BEWARE. I purchased two Rattan electric bikes. Have loved ridding them until a month ago when one of them caught on FIRE in my garage I burnt my hand putting out the flame on the battery and charging port. The company won’t communicate after numerous phone calls and email to the problem Do your research and buy from a company that will stand behind their products

Date of experience : May 25, 2021

Avoid and go with a more reputable competitor!

Bought the LM750 and an extended battery shortly thereafter. Battery won’t seat properly due to wrong base. Contacted Rattan and they’ve supposedly sent a different bottom and expect me, the consumer, to replace. They’ve been very dodgy, evasive, and slow, to say the least. Not the only issue I’ve had with them, and I’ll update here as I deem necessary.

Date of experience : June 15, 2021

Rattan Customer Service

Customer service with Rattan has been good to me, unlike some of the other reviews here. I find to get a prompt response I:

1) Write my order number in subject line of email (most important)

3) Attach photos/videos if needed

4) Describe thoroughly the problem

5) Give them a possible solution or two that would make me satisfied to resolve the issue.

When I do the above, I get a prompt (within a day) response. Hope this helps some people with their issues with service.

Date of experience : June 21, 2021

I purchased the Rattan Compass on Nov…

I purchased the Rattan Compass on Nov 26, 2020. I rode the ebike a few times and within 3 months it stopped working. I’ve been contacting the company since then including sending video and photo evidence. Phone number doesn’t work and I keep getting the same email asking me to make sure the battery is connected.

Date of experience : March 22, 2021

The motor failed after two months, no customer service.

The motor failed after two months, but I cannot reach Rattan. The company does not answer emails and the one time I got an answer on the hotline, it rang to a local bike shop in the LA Area. I bought the bicycle through Electric Boarding Company, which claims it cannot reach Rattan, either, though it is still taking orders for new Rattan bikes to be delivered mid-July (??). Rattan has also done a major update to its website since the pandemic started.

Date of experience : June 25, 2020

Opened of Christmas eve

Opened of Christmas eve, excited to put it together. I had it ready and charged the battery overnight and so (today) Christmas day i find the battery (even though fully charged) won’t turn on. It does seem to be a manufacturing defect most likely the Lithium ion pack itself. Will be posting this everywhere.

Date of experience : December 25, 2019

I wanted to give them 5 stars but since…

I wanted to give them 5 stars but since my bike arrived DOA I can’t. I received my bike in great shape however it won’t charge past 42% and I really dislike that you cannot call them directly for support. You are left with sending an email message. It would help if their website had DETAILED support documentation and troubleshooting links and online, detailed owners manuals. I will change my rating once someone responds and this issue is fixed. Update: I’ve changed the stars as they contacted me and everything is working perfectly now.

Date of experience : November 01, 2019

Really liking the Rattan customer…

Really liking the Rattan customer service folks already. and I haven’t even received my Ebike order yet! I realized after ordering on their site that I forgot to enter the discount code that would have saved me 200 (total for the 2 ‘Challenger‘ bikes that I ordered). I sent them an email about this, and they very quickly responded, thanking me for choosing Rattan and refunding to me the discount! Very impressive!!

Date of experience : August 22, 2019

I used my Rattan ebike a total of three…

I used my Rattan ebike a total of three times and charged the battery twice after the last charge the battery failed, it will not accept a charge. I contacted the company and after a week of back and forth communications received a response that they are unable to do anything since the warranty expired. I will not ever buy anything from this company again and i urge anyone else contemplating a purchase from Rattan to think twice.

Date of experience : April 09, 2022

buy from a reputable company

I don’t know what I was expecting ordering from a Chinese company.

Not only did they send me the wrong color bike, but it had the wrong controller on it. The one I received doesn’t have a speed limit setting which means I literally cannot ride my bike here in Canada without risking getting arrested. I tried contacting them about it and it was the most frustrating back and forth where I sent detailed explanations, a video, photos with markings and text to overcome the language barrier, and they never addressed my issue.

I even ordered the controller I was suppose to get separately on Amazon, and I couldn’t get it to work.

Save your money for a Rad bike or something.

Date of experience : February 24, 2022

Arrived in perfect condition but no assembly instructions or parts list

Received my Rattan eBike yesterday and assembled it in two hours. On a positive note, the bike arrived in perfect conditon, solid packaging, clean and well secured inside the box. I haven’t ridden the bike yet, but plan to ASAP. I’ll review the performance in another writing.This eBike doesn’t have assembly instructions or a parts list. Without general knowledge of bicycle assembly the average person would be lost on what to do. You must rely on YouTube videos to get to final assembly. There’s zero instructions on bicycle electrical operating system. There’s not an on/off button and again YouTube saved the day. Otherwise appears to be a solid bike and great value for the price. Looking forward to riding it often.

Date of experience : November 22, 2019

BUY ANY OTHER BRAND.

BUY LITERALLY ANY OTHER EBIKE. Don’t believe the great reviews on YouTube etc. those ppl are paid plus get swag/Ebikes for thier reviews. The ebike itself is just complete garbage and customer support is a nightmare to deal with. My dumbass ordered one of these in August and the display had no default values entered into it so I first asked for them when I got no reply I asked for a refund. I was only 3 days into the stated 14 day trial period but nobody replied until it was long past so they refused to let me return it. They have a fake phone number that just goes to a VM that has nothing to do with customer service and nobody ever answers or returns messages. After Rattan refused to refund or exchange I asked them for a new display. It’s now November and I’ve spent 150 at a local bike shop, get daily emails, texts, and FB messages asking for the same pics, videos, documentation etc. over and over again and then repeat the same non answers to my issue. They just ship garbage hoping customers will get sick of the run around they get from customer service, give up, and keep the bike so they can concentrate on their more expensive brand Yamee

Date of experience : August 18, 2022

I didn’t do enough research :

Or not enough people knew that this brand wasn’t reputable yet. The battery held no charge, the rear spoke have finally snapped and I cannot get replacements guess 1k is wasted.

Date of experience : September 03, 2022

Do not purchase Yamee/Rattan. You have been warned.

Rattan and Yamee are the same company. I ordered a Rattan and received a Yamee. I was told Yamee is the luxury higher quality product from the same company. My LM-750 arrived defective. Since new the controller reverts to the wrong tire size and pas levels. I have tried multiple times over the last 18 months to get this resolved. Many promises of getting me the replacement parts I needed. Now they say the replacement part is discontinued. 18 months of lies and delays. Now I have to fit a different display and controller. If you buy a Rattan/Yamee bike you are on your own. Don’t expect any after purchase support.

Date of experience : November 10, 2021

Ordered online and got tracking…

Ordered online and got tracking information and received the bike within 5 days. boxed nicely, no damage to the box. Set up the bike in an hour. all good runs nicely. the battery charger port did not fit the battery. Contacted Rattan support via email and received a response, within 24hours, to send pictures of issue. I sent the pictures and got a reply from support, with a Fed X tracking number. The factory had used different size prongs in the port of the battery. Rattan sent the adapter and all is working good now. Note the phone number was not working. I have seen a lot of negative reviews, but this was not my experience. I am very happy with the bike performance and customer service provided by Rattan North America

Date of experience : November 15, 2020

Pleased with our Rattan LM750’s

We have had our Rattan LM750’s for a little over a month now, and quite honestly, despite some of the negative reviews, we love ours. Our Rattan Bikes have made biking an event now, rather than an exercise. My husband and I are spending more time together outdoors because of these E-bikes. We are having a small issue right now with our two bikes, but we are confident enough in the product and the company that we ordered a third bike today. I do believe this company is growing and learning the ropes, and perhaps not the easiest way, but I believe they will get there. Demand is very high and they are trying to keep up, and every business is going thru some issues right now I believe with Covid-19 playing a huge factor. I will continue to support this company and our bikes and post honest and thoughtful Комментарии и мнения владельцев and reviews accordingly.

Date of experience : August 26, 2020

Company activitySee all

Hasn’t replied to negative reviews

Our 2022 Transparency Report has landed

About Rattan Ebike Store

Information provided by various external sources

Rattan was founded on the belief that a business doesn’t have to compromise to create great products at great prices. We hope to pass a positive attitude towards life to all through our products. We are all a little wild at heart, are we not? There is much to be gained from traveling and seeing the world. We should all embrace at least a little wanderlust. But let us not forget the end goal; in the wise words of T.S. Elliot, We shall not cease from exploration, and the end of all our exploring will be to arrive where we started and know the place for the first time. Now, riding your bike and let’s go for a trip! Becasue you will nerver know how beautiful the world is before you go outside. Then you will find that we are not selling you a cool bike but the amazing scenery along the way. Our team has only been in existence for only 5 years since its inception. During these five years, we have grown a lot and won the praise of many customers. But we still clearly understand that there are many places where we are not perfect. So if you have any suggestions, please be free to contact us, we believe that with your help, we will become better. Thank you again, our lovely customers —— Rattan

Contact

  • service@rattanebike.com
  • 500 S Etiwanda Ave Ontario, CA 91761
  • 91761
  • Ontario
  • United States

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Rattan electric bikes Coupon Codes, Black Friday and Cyber Monday Deals – Tracker and Updates

This article was a product of teamwork between staff members and external contributors.

Mention Code VROOOMIN for possible discounts to your dealer!

Coupon Codes Deals: eWheels Spring Sale on electric scooters and electric unicycles Save 50 off Kaabo and EMOVE electric scooters with Code: VROOOMIN Save 50 off VSETT, Begode, King Song, Segway with Code: VROOOMIN Get 50 worth of accessories at Apollo scooters with Code: VROOOMIN

Rattan Coupon Codes, Black Friday and Cyber Monday Deals

Are you ready to go shopping for low-cost electric bikes? It’s the end of the year, which means the big Black Friday and Cyber Monday sales are right around the corner. It’s time to start saving for a new bike! Rattan’s budget offerings are popular with budget shoppers; we love their affordable electric bikes, as do many riders looking to save money.

Rattan E-bike Sale, Deals, Coupon Codes

This year, we’re tracking the best e-bike Black Friday and Cyber Monday deals so that riders in the community can save money while also getting a new ride. We’re all interested in the Rattan LM 750W Foldable, LM 750W Step Through, and LF 750W Step Through, and we’ll post any deals we find in case anyone can get one for a reasonable price. Why pay full price when we’ve already waited so long for one?

Rattan LM 750W Foldable Fat Tire Ebike–GRAY

1,099.001,299.00| Save 200.00

challenger, 350w, rattan, electric, bike

Rattan LM 750W Foldable Fat Tire Ebike-Black

1,099.001,299.00| Save 200.00

Rattan LF 750W Step Through Foldable Fat Tire Ebike–Red

Rattan LF 750W Step Through Foldable Fat Tire Ebike–Purple

About Rattan E-bikes

For 12 years, Rattan has strived to find eco-friendly transport at an affordable price to minimize our footprint and help diminish the negative impacts of traditional transportation. As a professional Electric bicycle manufacturer, Rattan always knows what is best for you. We have many designers and engineers working together to make every part of your Rattan elegant, high-performed, and something you’ll be proud to ride.

Rattan is one of the first companies to offer affordable but professional bikes at scale and has been the premier factory-direct retailer of high-quality bikes in recent years. We possess a comprehensive and professional network to provide our customers with perfect service. We have our design team in the United States and factory of bike and battery factory in China, which enabled us to offer much more competitive pricing than the average industry distributor to you.

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s:

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See also Voro Motors offers a holiday deal and a 4-year warranty on new electric scooters, stunning the scooter community.

34 MPH 37 Miles 66 LBS. 1,299

Save 50 with Code VROOOMIN

50 MPH 50 Miles 114 LBS. 2,895

Save 50 w/ Coupon Code: VROOOMIN

50 MPH 60V 20.8AH 86 LBS. 1,709

Voro Motors: Save 50 with code VROOOMIN

33 MPH 56 Miles 52 LBS. 1,399

62 MPH 105 Miles 105 LBS. 4,299

Voro Motors: Save 50 with code VROOOMIN

35 MPH 50 Miles 55 LBS. 1,695

Save 50 with Code VROOOMIN

62 MPH 70 Miles 115 LBS. 3,195

Voro Motors: Save 50 with code VROOOMIN

43.5 MPH 65 Miles 72 LBS. 2,495

62 MPH 74 Miles 100 LBS. 4,199

Commuter Friendly

27 MPH 30 Miles 57 LBS. 1,299

Voro Motors: Save 50 with code VROOOMIN

Hi guys! This post may contain affiliate links, sponsored content, and advertisements. We get a small commission for covering topics that interest us (helps us keep the doors open). For more information, please see our privacy policy and disclaimer. Ride safe yall!

2023 Electric Unicycles:

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Rattan Pathfinder Electric Bike

The improved front light intense the brightness and broad the light horizon, providing you a brighter and safer night driving. The 8-speed Derailleur provides slightly better acceleration and higher speeds. The max load has been improved to maintain comfort and convenience. 3-modes: eco, normal, and sport; 5-level pedal assistance. Fat tire eBike for seniors with 1200w(peak) motor,Class-3 speed,48V 720Wh Battery.

  • 750w 48V Brushless Rear Hub Motor, 1200W (Peak)
  • 40~65 miles Range
  • 3 Modes 5 Levels Pedal Assist
  • 400lbs Payload Capacity
  • Hydraulic Disc Brakes,Shimano 8-speed.
  • Remote Lock-out Suspension Fork

Technical Specifications

Motor 750W Brushless Gear Hub Motor
Throttle Thumb Press Throttle
Display LCD Color Display with Wireless Mobile Connection APP Sync
Top Speed 28 MPH
Battery 15AH
Pedal Assist 3 Modes 5 Levels
Charger 3A Charger
Time of Charging 4-5 Hours

Warranty

At Rattan, we provide up to 2 years warranty for Rattan ebikes(except LM/LF series, Challenger, Compass and the old version of Pathfinder, these models are provided 1-year Warranty). In general, we will cover most problems of the system and defects from the factory. The Warranty will be activated at the date of order purchase.

PartsName Warranty Period Example Problems Notes
Suspension Fork
PartsName Warranty Period Example Problems Notes
Switch 2 year Not work Any damages caused by misuse are not covered under the waranty
Crank 2 year Not work
Expansion Brake 2 year Not work
Throttle 2 year Not work
Front and Middle Axle 2 year Quality problem
Rim. Hub 2 year Bending, breaking

The warranty will be automatically expired if any unauthorized modification occurs. During the service ordering process, you must notify us of any unauthorized modifications, or any repairs or replacements not performed by Rattan, that have been made to your product. We will not be responsible for any damage to the product that occurs during the repair process that is a result of any unauthorized modifications or repairs or replacements not performed by Rattan.

  • Any misuse of the product, such as using the bike for commercial/rental uses, play dangerous act, etc., riding the bike on the abnormal road conditions
  • Any unauthorized modification to the product, such as disassemble the bike without direction by Rattan, faulty installation, repair, or maintenance by anyone other than Rattan,
  • The product has been in any accidents, such as traffic accidents
  • The product has been in extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes
  • Anti-rust layer damage caused by misuse (the damage of anti-rust layer can lead to the corrosion and fracture of the parts).
  • Platform of the purchase, such as Amazon, Brand Store, etc. (If purchased on Amazon, Please also include the seller name on your order)
  • Order number/ID
  • The email and shipping address you used when placed order
  • Pictures/Short videos of the problems and a brief description of the problems

Parts and Labor. Rattan may provide both parts and labor, but may direct that you replace certain readily installable parts yourself, as described below. In most cases, we do not require you send the defective parts back to us. If applicable law requires Rattan to return a replaced item to you, you agree to pay Rattan the retail cost of the replacement item and shipping.

Do-It-Yourself (DIY) Parts Service. DIY Parts Service allows you to service your own product. If Rattan determines that DIY Parts Service is available to you, Rattan will ship to you a replacement part for your product. The replacement part will be accompanied by instructions on installation and any requirements for the return of the replaced part. Rattan reserves the right to decide if the labor costs relating to DIY Parts Service will be covered or not.

For any repair outside the Warranty. Even if your problems are not covered by the Warranty, you can purchase the replacement parts from us. As the manufacturer, we offer competitive for the parts of our bikes. To purchase replacement parts from us, please contact us at sales@ebikesector.com for further information.

Note, we DO NOT accept return of the bike. If you have any problems with the product, please contact us at sales@ebikesector.com. Our dedicated customer support will be more than happy to assisting you.

Order Cancellation

For all orders (including pre-orders), your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.

BEFORE SHIPMENT : Please refer to our Shipping Delivery policy for order cancellation.

AFTER SHIPMENT : If the order is shipped and cannot be modified, the customer may reject the package and 180 will be charged as a cancellation fee. If the customer has received the order, please contact us for the return. The customer is also responsible for the return shipping cost of 180. Rattan will provide a return shipping label, and the designated carrier will collect the return package. The customer may also choose self-return or arrange the return shipment by himself.

Please notice : If the customer decided to arrange the return shipment by himself and the request has been confirmed by Rattan’s customer service team, it is the customer’s responsibility to ensure the safety of the shipping and the success of the return. The customer must choose the signature confirmation service for the shipment, and we highly recommend adding additional shipping insurance for the return package. Rattan will not be responsible for any damage, loss, or other accidents to the shipment arranged by the customer.

The customer needs to email Rattan’s customer service team regarding any order cancellation. Once an order cancellation request has been approved, Rattan will email the customer a cancellation notification email. The customer shall not send a return package to Rattan without receiving a notification. Rattan will reject all shipments without being scheduled to arrive, and the customer is responsible for any related fee or loss.

Return

Returning malfunctioning bikes within 15 days of receipt. Rattan offers FREE return and exchange for malfunctioning bikes within 15 days of receipt.

Returns are not allowed after 15 days of the delivery date.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, or the ebike must have less than ten (10) miles on the odometer. Must include all items that were inside the box (charger, keys, hardware, etc.) with the original packaging.

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. You need to provide a clear photo or video showing the product problem with a receipt of your order attachment. Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue (s).

Definition of critically-damaged items: the main structure of the product is obviously deformed and affects its normal functions in any form.

Note: the following situations will be seen as normal and will not apply to the free replacement or refund policy:

  • A) Minor damage to the outer packaging.
  • B) Minor scratches or paint loss on the product.
  • C) Damage to parts or wearing parts after excessive use.
  • D) Damage to parts or wearing parts after using for a certain while or a certain number of times.

To start a return, you can contact us at info@rattanebike.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Rattan is not responsible for the shipping cost of the package returned by the customers themselves.

NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:

  • Product from Unauthorized Reseller
  • The damage is caused by human
  • The accessories and replacement parts
  • Theused bikes with no quality problem
  • Special order
  • Sale items or gift cards
  • Giveaways or free items

Returning Cost

The shipping cost of returning service will be borne by customers if the ebike has no quality problem.

  • 180 will be charged as the delivery fees and Rattan will provide shipping labels.
  • Ships the ebike back to Rattan’s warehouse on your own.

Note: We cannot guarantee that we will receive the item you are attempting to return.

Rattan E-bike Return Terms

Accept full refund partial refund

FREE to exchange or full refund

challenger, 350w, rattan, electric, bike

Damaged or missing accessories

Free to send accessories or accept a partial refund. No free accessories are eligible for replacement or compensation if they are scratched during transportation

The package cannot be delivered or missing

Accept free resend or full refund

The customer cancels the order before the package is shipped

The customer cancels the order after the package is shipped

Customers need to pay 180 shipping charge per bike (Deduct 18 0/item when making refund)

Refund will be issued within 3 work days after refund issue confirmation

Change delivery address before shipping

Free to change delivery address

Change delivery address after shipping

Customers need to pay 200/pc for item resend

challenger, 350w, rattan, electric, bike

Customers refuse to accept the package

18 0 shipping charge per item or the customer needs to pay extra 180 for resend

Only refund within 15 days: unworn, unopened package, unused, or the e-bike must have less than ten (10) miles on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must be in the same packaging and condition that you receive it, and must include all items that were inside the box (charger, keys, hardware, etc.). We will deduct the shipping fee of 180/pc when we are making a refund for non-defective e-bikes/No-longer needed e-bikes

Quality Issues Reimbursement

If you believe your item is defective and was purchased within the last 2 years from our authorized dealer, please contact us at info@rattanebike.com, and provide photos or videos containing the actual defects as there may be a simple fix for your problem. Rattan E-bike support team could provide you with technical solutions.

If the issues still can not be resolved, we would recommend you bring the item to your local bike repair store for fixing, and we would like to provide reimbursement for the defectiveness.

Please note that to be eligible for the reimbursement, i) a valid print invoice/digital invoice of the repair shop (handwriting invoices are not eligible); ii) the amount of reimbursement cannot exceed twice the price of the corresponding parts for the repair. iii) We do not offer exchanges when parts are damaged again. Only one replacement per part will be accepted

Rattan E-bike reserves the right to determine between defective products and normal wear and tear.

Shipping

At Rattan, we value each and every single customer, and customer satisfaction is always our top priority. We are trying our best to speed up the process to make your package arrive as soon as possible. Your patience is highly appreciated. We thank you for your understanding.

Shipping Area

The US only ( Exclude Hawaii, Puerto Rico,Guam, Alaska, American Samoa, U.S. Virgin Islands, Northern Mariana Islands ). And we DO NOT ship to PO BOXES or APO. (Note: All of our products are tax-inclusive for all 48 states, you will not be charged extra tax when purchasing at our online store in the United States)

Shipping Charge

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